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Messenger app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Messenger (Messaging, by Meta Platforms, Inc.) from 15 storefronts, dated 2026-10-15 to 2026-10-22. Average rating in this sample: 3.73★. Its all-time US App Store rating is 4.7★ from 13.9M ratings. 78 reviews contained a complaint; the biggest theme was bugs (73%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 57 | 73% | 2.1 |
| Feature requests | 29 | 37% | 1.8 |
| Performance | 19 | 24% | 2.2 |
| Crashes / freezes | 15 | 19% | 2.4 |
| UX / design | 14 | 18% | 1.9 |
| Ads | 5 | 6% | 2.2 |
| Pricing / subscription | 3 | 4% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 18 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app is frustrating app ever won’t let me login into my account at all I have try sending codes to my email address and phone number keeps telling me that the code doesn’t work try again I have tried to reset my password nothing works at all is very frustr…” (1★, v584.0.0, US) - Soften the redesign backlash: 13 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“It’s worse than ever links need to tap and back tap lots of times” (1★, v584.0.0, AU) - Speed up loading: 8 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Its about time to say good bye to messenger, been using it for a decade but it seems like its way too slow, can’t send video straight away, have to reload multiple times even with 5G connection.” (3★, v583.0.0, GB) - Fix notifications: 10 complaining reviews, avg severity 1.7/3. What to do: Check notification delivery and let users control frequency in settings.
“I have had the app for a long time. I have notifications on so I know when someone sends me a message. But now I get notifications reminding me of messages that I already READ, 12 HOURS LATER!!!! I don’t need that! I don’t think ANYONE needs that!!!” (1★, v584.0.0, US) - Ship the most requested feature: 10 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I only use Facebook because there is nothing else. Bring back MySpace.” (1★, v584.0.0, US) - Answer support requests: 5 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Meta is an absolute monster of a company. They abuse both their customers and employees. Now they want you to link access to your banking and most precious data to their systems so they can also offer you zero customer service in the scenario they take complet…” (1★, v584.0.0, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 584.0.0 | 216 | 3.7 | 27% |
| 583.0.0 | 84 | 3.8 | 23% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Messenger?
In 300 recent App Store reviews (2026-10-15 to 2026-10-22), the most common complaint theme was bugs (73% of complaining reviews), and the top specific issue was “fix login / account access” (18 reviews).
How many Messenger reviews are negative?
78 of 300 recent reviews (26%) contained a complaint. Average rating in this sample: 3.73★. Its all-time US App Store rating is 4.7★ from 13.9M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Meta Platforms, Inc..
Compare Messenger with rivals
Messenger on Android
14% of the 300 newest Google Play reviews contained a complaint (biggest theme: bugs). Messenger Google Play complaints
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