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Wise app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Wise: Global Money Transfer (Finance, by Wise Payments Ltd) from 3 storefronts, dated 2026-09-21 to 2026-10-22. Average rating in this sample: 4.04★. Its all-time US App Store rating is 4.6★ from 113K ratings. 65 reviews contained a complaint; the biggest theme was bugs (54%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 35 | 54% | 2.2 |
| Pricing / subscription | 23 | 35% | 2.0 |
| Performance | 15 | 23% | 2.0 |
| Feature requests | 14 | 22% | 2.0 |
| UX / design | 13 | 20% | 2.1 |
| Crashes / freezes | 2 | 3% | 2.0 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 21 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have been waiting 11 days for Wise to refund my 455,000 TRY. I have contacted customer support around 10 times, but they keep repeating the same instructions without resolving the issue. Wise says two refund attempts were returned by Yapı Kredi. However, Ya…” (1★, v9.110, CA) - Fix login / account access: 19 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I am unable to login and didn’t receive any reward after inviting my friends” (2★, v9.110, US) - Justify or adjust the price: 10 complaining reviews, avg severity 1.9/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Transfer money carefully, charge will be occurred when using EQ bank payment, and no any linked account with EQ as well. I don’t know other banks link with wise that no transaction fee” (1★, v9.108, CA) - Simplify navigation: 6 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The interface is confusing!” (3★, v9.111, US) - Soften the redesign backlash: 5 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Looking for a Wise alternative with no BS. Direct bank withdrawals used to take a day, but now Wise delays them by 4–5 days to force you into using Interac.. which costs more for same-day speed. What else is out there?” (1★, v9.104, CA) - Make trials and renewals transparent: 6 complaining reviews, avg severity 1.7/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I'm disappointed that this app charged me a fee to transfer my own money to my own bank account. That's borderline out of integrity, unethical, and greedy.” (1★, v9.112, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 9.112 | 12 | 3.2 | 25% |
| 9.111 | 18 | 3.7 | 33% |
| 9.110 | 147 | 4.2 | 18% |
| 9.109 | 12 | 4.5 | 8% |
| 9.108 | 51 | 4.2 | 10% |
| 9.107 | 3 | 3.7 | 33% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Wise?
In 300 recent App Store reviews (2026-09-21 to 2026-10-22), the most common complaint theme was bugs (54% of complaining reviews), and the top specific issue was “answer support requests” (21 reviews).
How many Wise reviews are negative?
65 of 300 recent reviews (22%) contained a complaint. Average rating in this sample: 4.04★. Its all-time US App Store rating is 4.6★ from 113K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Wise Payments Ltd.
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