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Bank of America app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Bank of America Mobile Banking (Banking, by Bank of America) from 2 storefronts, dated 2016-02-05 to 2026-10-22. Average rating in this sample: 2.51★. Its all-time US App Store rating is 4.8★ from 5M ratings. 181 reviews contained a complaint; the biggest theme was bugs (60%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 108 | 60% | 2.3 |
| Feature requests | 70 | 39% | 2.0 |
| UX / design | 65 | 36% | 2.1 |
| Performance | 26 | 14% | 2.3 |
| Pricing / subscription | 24 | 13% | 2.1 |
| Crashes / freezes | 12 | 7% | 2.7 |
| Ads | 5 | 3% | 1.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 49 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Maybe have someone look at the significant delay in text notifications. I can’t log in because the 6 digit code through text doesn’t work.” (1★, v26.10.02, US) - Simplify navigation: 39 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This is the worst banking App I ever used. The interface is not organized in an understandable and manageable way. I cannot even find the rewards I already got. Probably they try to hide it lol” (1★, v26.09.02, US) - Answer support requests: 34 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“overengineered garbage. the bot is useless and distracting. everything i need is buried in ten different windows. god help you if you need customer support and have to endure the awful customer service bot because heaven forbid boa spend a cent on a good custo…” (1★, v26.09.02, US) - Ship the most requested feature: 30 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“BofA just removed the option to make automatic weekly payments to your bofa credit card. Now you have to set each week up manually if you want to just send a set amount each week and leave your payments on automatic payment. I used that feature all the time. P…” (1★, v26.10.04, US) - Soften the redesign backlash: 26 complaining reviews, avg severity 1.8/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“I do not like how the new app looks I don't like the green text and the Font changed it's really tripping me out. i like the bold numbers better” (2★, v26.09.0, US) - Fix notifications: 16 complaining reviews, avg severity 1.9/3. What to do: Check notification delivery and let users control frequency in settings.
“Can’t get rid of inbox red bubble alerts on main screen even when there are no messages in the inbox. App will constantly display red bubble on main screen icon. If you want to get rid of it the you would not be able to get notifications when you need them.” (2★, v26.09.02, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.10.04 | 24 | 1.7 | 75% |
| 26.10.02 | 14 | 1.7 | 71% |
| 26.10.0 | 11 | 2.5 | 73% |
| 26.09.02 | 95 | 1.7 | 77% |
| 26.09.0 | 22 | 1.6 | 73% |
| 26.08.04 | 39 | 2.3 | 69% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Bank of America?
In 300 recent App Store reviews (2016-02-05 to 2026-10-22), the most common complaint theme was bugs (60% of complaining reviews), and the top specific issue was “fix login / account access” (49 reviews).
How many Bank of America reviews are negative?
181 of 300 recent reviews (60%) contained a complaint. Average rating in this sample: 2.51★. Its all-time US App Store rating is 4.8★ from 5M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Bank of America.
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