Messenger on Android: what Google Play reviewers complain about
We classified the 300 newest English-language Google Play reviews of Messenger (by Meta Platforms, Inc.) in the US store, dated 22 October 2026 to 23 October 2026. Average rating in this sample: 4.16★. Its all-time Google Play rating is 4.7★ from 114.8M ratings. 43 reviews (14%) contained a complaint; the biggest theme was bugs (88% of complaining reviews).
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 206 | 69% |
| 4★ | 26 | 9% |
| 3★ | 19 | 6% |
| 2★ | 8 | 3% |
| 1★ | 41 | 14% |
Complaint themes
| Theme | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 38 | 88% | 2.2 |
| Performance | 10 | 23% | 2.0 |
| Feature requests | 6 | 14% | 2.0 |
| UX / design | 5 | 12% | 1.8 |
| Crashes / freezes | 2 | 5% | 2.4 |
A review can count in several themes, so shares add up to more than 100%.
Top issues, ranked by reviews × severity
- Fix login / account access: 12 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app bugs out if you switch between accounts and even after saving login credentials, it ask for the password half the time you attempt to log back in to an account. the biggest issue however is if you've taken a recent screenshot and then open a conversati…” (1★, v582.0.0.61.92, 2026-10-22) - Speed up loading: 5 complaining reviews, avg severity 2.0/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Lahat loading tangina” (1★, v583.0.0.29.95, 2026-10-22) - Soften the redesign backlash: 4 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“A long press on the chat screen triggers a theme change. Those developers who did those accidental triggers in messenger, including the ones that put the like button on the lower right side. I'm frustrated on your works...seriously, you need to get back and st…” (1★, v583.0.0.29.95, 2026-10-22) - Fix notifications: 3 complaining reviews, avg severity 2.2/3. What to do: Check notification delivery and let users control frequency in settings.
“doesnt always show messages right away. sometimes it doesnt send me a notification at all” (3★, v583.0.0.29.95, 2026-10-22) - Fix features broken by the latest update: 2 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“It doesnt work well anymore. for some reason if I select multiple pictures to send in the app it just sends the same picture multiple times. I didn't think it was really possible to regress this far in functionality. I guess this is what happens when companies…” (2★, v583.0.0.29.95, 2026-10-22)
Google Play vs App Store
| Google Play (Android) | App Store (iOS) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-22 – 2026-10-23 | 2026-10-15 – 2026-10-22 |
| Avg stars in sample | 4.16★ | 3.73★ |
| Reviews with a complaint | 14% | 26% |
| Biggest complaint theme | Bugs | Bugs |
Both samples use the same AI classifier. The iOS sample comes from Apple's public review feed across several storefronts and can cover a longer period, so compare themes rather than exact percentages.
Messenger App Store complaints (iOS)
Rating by app version
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 583.0.0.29.95 | 183 | 4.0 | 19% |
| 582.0.0.61.92 | 16 | 3.9 | 6% |
| 581.0.0.49.91 | 5 | 4.6 | 20% |
| 580.0.0.49.91 | 6 | 3.8 | 0% |
Versions with fewer than 5 reviews in the sample are left out.
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Google Play report – €9 iOS + Android bundle – €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing (newest first, US store, English) with the open-source google-play-scraper library, then each review was classified by an AI model into 7 themes and 18 specific issues with a severity of 0–3; individual labels can be wrong, so check the quotes. Big apps get hundreds of reviews a day, so this is a snapshot of a few days, not the app's full history. Generated 24 October 2026. Not affiliated with Meta Platforms, Inc. or Google.
More Google Play complaint reports
- Discord on Android (38% of 300 reviews with a complaint)
- Signal on Android (11% of 300 reviews with a complaint)
- Snapchat on Android (17% of 300 reviews with a complaint)
- Telegram on Android (37% of 300 reviews with a complaint)
- Truecaller on Android (10% of 300 reviews with a complaint)
- WhatsApp on Android (16% of 300 reviews with a complaint)
- Reddit on Android (25% of 300 reviews with a complaint)
- Facebook on Android (12% of 300 reviews with a complaint)
All Google Play reports · All app complaint reports
FAQ
What do Android users complain about most in Messenger?
In the 300 newest US Google Play reviews (2026-10-22 to 2026-10-23), the most common complaint theme was bugs (88% of complaining reviews), and the top specific issue was “fix login / account access” (12 reviews).
How many Messenger Google Play reviews are negative?
43 of 300 recent reviews (14%) contained a complaint. Average rating in this sample: 4.16★.
Do iPhone or Android users complain more about Messenger?
In our samples, 14% of recent Google Play reviews and 26% of recent App Store reviews contained a complaint. The samples cover different periods, so the gap is a signal, not a precise measurement.