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WhatsApp app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of WhatsApp Messenger (Social, by WhatsApp Inc.) from 3 storefronts, dated 2026-09-25 to 2026-10-22. Average rating in this sample: 3.04★. Its all-time US App Store rating is 4.7★ from 18.8M ratings. 125 reviews contained a complaint; the biggest theme was bugs (82%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 103 | 82% | 2.2 |
| Feature requests | 38 | 30% | 1.9 |
| UX / design | 29 | 23% | 1.9 |
| Performance | 18 | 14% | 2.5 |
| Crashes / freezes | 12 | 10% | 2.7 |
| Pricing / subscription | 1 | 1% | 1.9 |
| Ads | 1 | 1% | 1.7 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 35 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I want to login my WhatsApp on new phone, they logout on my old phone and now login in my new phone, I try this from last 2 days but every time they said try again in after 1 hours” (1★, v26.41.74, GB) - Soften the redesign backlash: 27 complaining reviews, avg severity 2.0/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Whoever came up with the fixed panel on left side should just be let go… It takes 1/4 of screen rendering it useless. What is the point of Mac app if web version is miles ahead.” (1★, v26.40.77, GB) - Ship the most requested feature: 23 complaining reviews, avg severity 1.8/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Today’s update forced a huge labelled sidebar onto the Mac app, and there’s no way to hide or collapse it. It wastes screen space, clutters the window, and pushes Communities, Updates and Meta AI on me when all I want is my chats. The old icon strip was clean…” (1★, v26.38.74, GB) - Answer support requests: 15 complaining reviews, avg severity 2.7/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Haven't used it since been out of town, due to activity purposes, use it to receive group notice. Got banned for no reason, cliamed for using, not even give me a reason before permanently banned the account. Even could not find a single human that can give me…” (1★, v26.37.76, CA) - Stop data / progress loss: 17 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I suffered an accident and had to change the phone, to open the app on the new phone I BACKED UP EVERYTHING! And when i opened EVERYTHING WAS GONE! Just empty group msgs with NOTHING in it! I cant trust this app. Have to use it only because ppl in brazil uses…” (1★, v26.41.74, US) - Fix features broken by the latest update: 13 complaining reviews, avg severity 1.9/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“Call button gone” (1★, v26.40.77, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 26.41.74 | 135 | 3.3 | 37% |
| 26.40.77 | 100 | 3.2 | 40% |
| 26.39.75 | 14 | 2.4 | 57% |
| 26.39.74 | 6 | 2.7 | 33% |
| 26.38.74 | 29 | 2.1 | 55% |
| 26.37.76 | 16 | 2.3 | 56% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in WhatsApp?
In 300 recent App Store reviews (2026-09-25 to 2026-10-22), the most common complaint theme was bugs (82% of complaining reviews), and the top specific issue was “fix login / account access” (35 reviews).
How many WhatsApp reviews are negative?
125 of 300 recent reviews (42%) contained a complaint. Average rating in this sample: 3.04★. Its all-time US App Store rating is 4.7★ from 18.8M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with WhatsApp Inc..
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