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Dropbox app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Dropbox: Cloud Storage Backup (Cloud storage, by Dropbox, Inc.) from 3 storefronts, dated 2025-07-08 to 2026-10-22. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 923K ratings. 147 reviews contained a complaint; the biggest theme was bugs (64%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 94 | 64% | 2.3 |
| Pricing / subscription | 69 | 47% | 2.3 |
| Feature requests | 43 | 29% | 2.1 |
| Performance | 43 | 29% | 2.3 |
| UX / design | 41 | 28% | 2.2 |
| Crashes / freezes | 8 | 5% | 2.5 |
| Ads | 4 | 3% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Justify or adjust the price: 34 complaining reviews, avg severity 2.2/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“Cant stand using this thing and genuinely question why i pay them any money just for it to never work” (1★, v486.3, GB) - Stop data / progress loss: 28 complaining reviews, avg severity 2.4/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“They deleted years of family photo backups because my account was “inactive”. What is the point of having a cloud account if you have to worry about it being deleted? I spoke to a rep who did not care at all” (1★, v492.2.2, US) - Simplify navigation: 26 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Hard to navigate” (1★, v492.2.2, US) - Ease paywall pressure: 22 complaining reviews, avg severity 2.3/3. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“After using DropBox for well over a decade, the amount of full-screen pop-ups trying to sell you a premium subscription is ruining the experience of using the app.” (2★, v490.2, CA) - Fix login / account access: 20 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“i have no room on my phone for more apps and it’s been impossible for me to login without ridiculous endless checks and double or triple verifications, utterly frustrating and infuriating. i put in password, then i have to do stupid puzzles, then i have to sen…” (1★, v494.3.2, US) - Answer support requests: 19 complaining reviews, avg severity 2.6/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Rating: 1 Star I have had a Dropbox account for over 12 years, dating back to when my children were in elementary school. I have not added new files in years, yet suddenly Dropbox began notifying me that I had exceeded my storage limit and needed to purchase…” (1★, v494.3.2, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 494.3.2 | 32 | 2.7 | 59% |
| 494.2.2 | 8 | 3.6 | 25% |
| 492.2.2 | 53 | 3.1 | 49% |
| 490.2 | 26 | 3.7 | 31% |
| 488.2 | 11 | 3.2 | 27% |
| 486.3 | 5 | 3.0 | 60% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Dropbox?
In 300 recent App Store reviews (2025-07-08 to 2026-10-22), the most common complaint theme was bugs (64% of complaining reviews), and the top specific issue was “justify or adjust the price” (34 reviews).
How many Dropbox reviews are negative?
147 of 300 recent reviews (49%) contained a complaint. Average rating in this sample: 3.03★. Its all-time US App Store rating is 4.8★ from 923K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Dropbox, Inc..
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