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Gmail app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Gmail - Email by Google (Email, by Google) from 3 storefronts, dated 2026-07-18 to 2026-10-22. Average rating in this sample: 1.77★. Its all-time US App Store rating is 4.7★ from 2.4M ratings. 255 reviews contained a complaint; the biggest theme was ux / design (75%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| UX / design | 190 | 75% | 2.0 |
| Bugs | 95 | 37% | 2.3 |
| Feature requests | 77 | 30% | 2.0 |
| Performance | 25 | 10% | 2.5 |
| Crashes / freezes | 17 | 7% | 2.8 |
| Ads | 8 | 3% | 2.0 |
| Pricing / subscription | 7 | 3% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 167 complaining reviews, avg severity 2.1/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“The new update layout is super ugly. The old one looked nicer and was also more practical. Give me my old layout back!!!!!!!!!!!!!!!!!!” (1★, v6.0.261012, US) - Simplify navigation: 96 complaining reviews, avg severity 2.1/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Posting what might be my first ever app review because I honestly hate the new UI. It’s vastly less usable, more visually cluttered, and less accessible. It’s incredibly hard to tell the difference between read and unread emails (at least on dark mode) - one o…” (1★, v6.0.261012, US) - Ship the most requested feature: 66 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Bring back the ability to Mark As Unread on Mobile. I often open things on Mobile to realise that I need to view them on my computer later. I would mark them as unread so they catch my immediate attention when I’m on my computer. This is no longer possible, fr…” (1★, v6.0.260914, GB) - Fix login / account access: 20 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I don’t know why I can’t even see my emails on this stupid app. I’ve had a yahoo email since I was like 14, and never have problems with it. And now everyone seems to think you need a Gmail account for everything, and guess what? I wasn’t even getting my work…” (1★, v6.0.261005, CA) - Fix features broken by the latest update: 15 complaining reviews, avg severity 2.1/3. What to do: Add regression tests for the features users name in these reviews before the next release.
“mark as unread button does not work in latest few updates” (3★, v6.0.261005, US) - Stop data / progress loss: 13 complaining reviews, avg severity 2.3/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“It’s almost 2027 now and this app has had the same issue forever now! If you add any email accounts from “hotmail”, or “IMAP”, basically anything that isn’t “gmail”, it doesn’t work properly. Sent e-mails won’t sync and just stay on drafts. SO ANNOYING!!! If y…” (1★, v6.0.260921, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 6.0.261012 | 159 | 1.5 | 90% |
| 6.0.261005 | 52 | 1.7 | 85% |
| 6.0.260928 | 12 | 3.1 | 58% |
| 6.0.260921 | 10 | 2.6 | 60% |
| 6.0.260914 | 10 | 1.9 | 90% |
| 6.0.260907 | 8 | 1.6 | 88% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Gmail?
In 300 recent App Store reviews (2026-07-18 to 2026-10-22), the most common complaint theme was ux / design (75% of complaining reviews), and the top specific issue was “soften the redesign backlash” (167 reviews).
How many Gmail reviews are negative?
255 of 300 recent reviews (85%) contained a complaint. Average rating in this sample: 1.77★. Its all-time US App Store rating is 4.7★ from 2.4M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Google.
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