Lowe's reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Lowe's Home Improvement (by Lowe's Companie's, Inc.) from 1 storefronts, dated 23 September 2026 to 22 October 2026. Average rating in this sample: 2.98★. All-time App Store rating: 4.8★ from 1.9M ratings. 167 reviews (56%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 118 | 39% |
| 4★ | 15 | 5% |
| 3★ | 32 | 11% |
| 2★ | 12 | 4% |
| 1★ | 123 | 41% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 228 | 3.07★ | 53% |
| September 2026 | 72 | 2.69★ | 64% |
What 1–3★ reviews mention
167 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 39 | 23% |
| Bugs | 33 | 20% |
| UX / design | 25 | 15% |
| Crashes / freezes | 14 | 8% |
| Feature requests | 11 | 7% |
| Ads | 7 | 4% |
| Performance | 6 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 15 of 167 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“App is fine for shopping and such but if you need to manage your credit card it sends you on a wild goose chase with a separate log in then they text you a verification link and once verified it directs you back to credit page where it asks you to sign in again, only to have you…” (3★, v26.9.12, 2026-10-11, US) - Make trials and renewals transparent: 14 of 167 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Lowe’s cancelled my order but still charged me. No reason or contact information given.” (1★, v26.10.1, 2026-10-18, US) - Fix in-use crashes and freezes: 11 of 167 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’ve finally deleted the app and will just be using the lowe’s website on safari because of how buggy this app is. I always have it updated and yet if I’m looking at a page for longer than 1 minute the app just crashes. If I’m typing and it has been 1 minute since I opened the ap…” (1★, v26.9.4, 2026-09-29, US) - Answer support requests: 11 of 167 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I rated experience as a 1 due to the is absolutely no help in this store except in plumbing fixtures. We actually had to chase someone down to help us find lightbulbs. as soon as we made eye contact. It’s like they look at you and run. This is unacceptable. Then we had to check…” (1★, v26.9.8, 2026-10-03, US) - Reduce ad frequency and length: 7 of 167 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I absolutely hate the latest version 26.9.4 of this app. The home page is atrocious, filled with advertisements, and you have to scroll down a looong ways to find the products and items that used to be at the top. When you search for an item the camera icon goes away and you ha…” (1★, v26.9.8, 2026-09-30, US) - Simplify navigation: 7 of 167 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Home page full of ads, need to scroll way down just to get to store mode or saved lists. App design makes me not even want to shop Lowe’s anymore.” (1★, v26.9.8, 2026-10-02, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.2 | 27 | 2.52★ | 67% |
| 26.10.1 | 77 | 3.05★ | 55% |
| 26.9.12 | 102 | 3.18★ | 50% |
| 26.9.8 | 22 | 3.45★ | 45% |
| 26.9.5 | 5 | 3.40★ | 40% |
| 26.9.4 | 41 | 2.68★ | 63% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-23 – 2026-10-22 | 2026-10-04 – 2026-10-23 |
| Avg stars in sample | 2.98★ | 3.37★ |
| 1–3★ share | 56% | 45% |
Is Lowe's your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Lowe's Companie's, Inc. or Apple.
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FAQ
What do Lowe's users complain about most?
In 167 English-language 1–3★ App Store reviews from 2026-09-23 to 2026-10-22, the most-mentioned theme was pricing / subscription (23%) and the most-mentioned issue was “fix login / account access” (15 reviews).
How many Lowe's App Store reviews are negative?
167 of 300 recent reviews (56%) gave 1–3 stars. Average rating in this sample: 2.98★.