Lowe's on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Lowe's (by Lowe's Companies, Inc.) from 2 store locales, dated 4 October 2026 to 23 October 2026. Average rating in this sample: 3.37★. All-time Google Play rating: 4.7★ from 349k ratings. 136 reviews (45%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 147 | 49% |
| 4★ | 17 | 6% |
| 3★ | 23 | 8% |
| 2★ | 25 | 8% |
| 1★ | 88 | 29% |
What 1–3★ reviews mention
136 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 23 | 17% |
| Ads | 19 | 14% |
| Bugs | 18 | 13% |
| UX / design | 15 | 11% |
| Feature requests | 9 | 7% |
| Crashes / freezes | 6 | 4% |
| Performance | 4 | 3% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 15 of 136 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“Terrible! The view keeps jumping up and down when trying to search for stuff. The stupid ads they try displaying across the top appear then disappear over and over, causing the whole screen to shift up and down. Make ls the app almost useless! Stop with the greed!! Already shoppi…” (1★, v?, 2026-10-09, US) - Fix login / account access: 11 of 136 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“this app is awful, it glitches and changes your screen when trying to put information on your account log or your information or to verify your account and is extremely slow to load. I'm deleting this app and will use my web browser to look stuff up from lowes, because you try to…” (1★, v26.9.8, 2026-10-17, US) - Answer support requests: 10 of 136 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“I have had a lowes card for years. You're charging $2 for a paper statement. When i go to change it to paperless, it took me over 30 minutes. I called the # on the back of the card to get a lowes customer service person. They tell me my card isn't registered and I have to do that…” (1★, v26.9.8, 2026-10-13, US) - Simplify navigation: 6 of 136 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“hard to use app.. especially when you are wanting to find what is in stock at the store and not having to rely on shipping options and in store pickup.” (1★, v26.9.8, 2026-10-14, US) - Fix in-use crashes and freezes: 5 of 136 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Horrible. Now that I've read the other reviews I see it wasn't just me. Hadn't used the app to order anything in a awhile but when I tried to place an order this morning I was stuck in the same never ending loop like so many others. And why are there ads now? It's extremely diffi…” (1★, v26.9.8, 2026-10-09, US) - Make trials and renewals transparent: 5 of 136 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“horrible customer service. I do not recommend dealing with Lowe's after sales services are a nightmare. Home depot better customer service ,staff and lower prices. took them 50 minutes to return 2 items Associates dont seem to care on their phones. First they refuse to return ite…” (1★, v26.9.8, 2026-10-15, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.1 | 51 | 3.61★ | 43% |
| 26.9.8 | 214 | 3.35★ | 44% |
| 26.9.3 | 6 | 5.00★ | 0% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-23 – 2026-10-22 | 2026-10-04 – 2026-10-23 |
| Avg stars in sample | 2.98★ | 3.37★ |
| 1–3★ share | 56% | 45% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Lowe's Companies, Inc. or Google.
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FAQ
What do Lowe's users complain about most?
In 136 English-language 1–3★ Google Play reviews from 2026-10-04 to 2026-10-23, the most-mentioned theme was pricing / subscription (17%) and the most-mentioned issue was “reduce ad frequency and length” (15 reviews).
How many Lowe's Google Play reviews are negative?
136 of 300 recent reviews (45%) gave 1–3 stars. Average rating in this sample: 3.37★.