Kroger reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Kroger (by The Kroger Co.) from 1 storefronts, dated 19 September 2026 to 22 October 2026. Average rating in this sample: 2.96★. All-time App Store rating: 4.8★ from 1.3M ratings. 171 reviews (57%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 105 | 35% |
| 4★ | 24 | 8% |
| 3★ | 34 | 11% |
| 2★ | 27 | 9% |
| 1★ | 110 | 37% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 268 | 3.13★ | 53% |
| September 2026 | 32 | 1.47★ | 91% |
What 1–3★ reviews mention
171 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 55 | 32% |
| Pricing / subscription | 31 | 18% |
| UX / design | 26 | 15% |
| Feature requests | 18 | 11% |
| Crashes / freezes | 8 | 5% |
| Performance | 8 | 5% |
| Ads | 7 | 4% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 20 of 171 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Haven’t been able to sign in and use my account all week, the app won’t work at all. It’s useless.” (1★, v99.0.0, 2026-10-10, US) - Simplify navigation: 13 of 171 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“It usually works but confusing gui, not intuitive, adding items to existing order did not work or not easy to navigate. It’s also laggy. I dread using the app unfortunately” (3★, v99.0.0, 2026-10-11, US) - Ship the most requested feature: 11 of 171 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The new update is trash. They made clipping coupons way too difficult. The ability to filter was taken away. Now I have to scroll through every item. Even worse I now have to scroll through every flavor of every item. I don’t need to see 20 different flavors of chunky soup. I jus…” (1★, v98.3.0, 2026-09-26, US) - Improve content quality: 10 of 171 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Everytime I go on this app there is an update. Its extremely unnecessary. There was nothing wrong with it before. I understand bug fixes are necessary but once a week (if not more) is insane. How about instead of updating the app once a week you fix issues on the self checkouts…” (1★, v99.0.0, 2026-10-13, US) - Answer support requests: 9 of 171 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I just had the worst experience with an app ever. I was trying to add a debit card for my payment method for my pick up orders and it wouldn’t allow me to do that. I tried five times and then called Kroger headquarters customer service and the agent was a complete buffoon. I told…” (1★, v99.1.0, 2026-10-20, US) - Fix in-use crashes and freezes: 8 of 171 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I hate the Kroger app. Always freezing and crashing. The search is trash. Clipping coupons never works. Honestly throw the whole app away and start over with people who actually know how to build a proper app” (1★, v99.0.0, 2026-10-12, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 99.2.0 | 36 | 3.44★ | 44% |
| 99.1.0 | 177 | 3.60★ | 42% |
| 99.0.0 | 31 | 1.48★ | 94% |
| 98.4.0 | 17 | 1.29★ | 94% |
| 98.3.0 | 28 | 1.50★ | 89% |
| 98.2.0 | 11 | 1.36★ | 91% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-19 – 2026-10-22 | 2026-10-11 – 2026-10-23 |
| Avg stars in sample | 2.96★ | 3.75★ |
| 1–3★ share | 57% | 34% |
Is Kroger your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Kroger Co. or Apple.
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FAQ
What do Kroger users complain about most?
In 171 English-language 1–3★ App Store reviews from 2026-09-19 to 2026-10-22, the most-mentioned theme was bugs (32%) and the most-mentioned issue was “fix login / account access” (20 reviews).
How many Kroger App Store reviews are negative?
171 of 300 recent reviews (57%) gave 1–3 stars. Average rating in this sample: 2.96★.