Costco reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Costco (by Costco Wholesale Corporation) from 2 storefronts, dated 14 September 2026 to 22 October 2026. Average rating in this sample: 2.31★. All-time App Store rating: 4.9★ from 1.3M ratings. 221 reviews (74%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 64 | 21% |
| 4★ | 15 | 5% |
| 3★ | 26 | 9% |
| 2★ | 39 | 13% |
| 1★ | 156 | 52% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 153 | 2.54★ | 67% |
| September 2026 | 147 | 2.07★ | 81% |
What 1–3★ reviews mention
221 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 88 | 40% |
| Crashes / freezes | 30 | 14% |
| Pricing / subscription | 29 | 13% |
| Performance | 27 | 12% |
| Feature requests | 22 | 10% |
| UX / design | 11 | 5% |
| Ads | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 40 of 221 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Can log in online. But the iOS app completely blows. Can change account, can’t verify anything. Active account confirmed by Costco but app just won’t work. You can do better Costco.” (1★, v26.9.4, 2026-10-04, US) - Fix in-use crashes and freezes: 29 of 221 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Trying to add credit card to app wallet, it asks for credit card information, asks for message authentication, shows processing, then stuck at a blank white box and hang forever. iPhone 13, iOS 27.” (2★, v26.9.1, 2026-09-20, US) - Speed up loading: 27 of 221 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The loading performance is very slow. Most of the time I can’t see order history because it stalls on loading the page.” (2★, v26.9.4, 2026-09-29, US) - Stop data / progress loss: 12 of 221 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Ever since the new updates from the last month my app has just instantly crashed on startup. Can’t use my digital membership card, can’t check my 2% reward, can’t update my address, heck I can’t even message the app support. I’m running iOS 16.7.16 which is above the minimums for…” (1★, v26.9.1, 2026-09-19, US) - Answer support requests: 12 of 221 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Wish I could give this app negative stars. I signed into the app and it has my profile, picture membership number and all contact information listed in my account. Yet when I go to check prices, the app wants me to “enter membership number” in order to get the price. I can’t i…” (1★, v26.9.5, 2026-10-12, US) - Ship the most requested feature: 9 of 221 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Whoever designed and maintained this Costco app should be fired and banned in getting any job in the tech industry. The whole app is just a migrant from website. It takes forever to load and glitches all the time. I tried to purchase a gift card online and it still requires sign…” (1★, v26.9.5, 2026-10-07, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.3 | 7 | 2.29★ | 71% |
| 26.10.2 | 46 | 2.70★ | 63% |
| 26.10.1 | 15 | 2.73★ | 60% |
| 26.9.5 | 40 | 2.65★ | 65% |
| 26.9.4 | 59 | 2.42★ | 69% |
| 26.9.3 | 36 | 2.25★ | 78% |
Versions with fewer than 5 reviews in the sample are left out.
Is Costco your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Costco Wholesale Corporation or Apple.
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FAQ
What do Costco users complain about most?
In 221 English-language 1–3★ App Store reviews from 2026-09-14 to 2026-10-22, the most-mentioned theme was bugs (40%) and the most-mentioned issue was “fix login / account access” (40 reviews).
How many Costco App Store reviews are negative?
221 of 300 recent reviews (74%) gave 1–3 stars. Average rating in this sample: 2.31★.