Sam's Club reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Sam's Club Shopping & Delivery (by Walmart Stores Inc.) from 1 storefronts, dated 14 October 2026 to 22 October 2026. Average rating in this sample: 3.61★. All-time App Store rating: 4.9★ from 5.5M ratings. 113 reviews (38%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 160 | 53% |
| 4★ | 27 | 9% |
| 3★ | 21 | 7% |
| 2★ | 20 | 7% |
| 1★ | 72 | 24% |
What 1–3★ reviews mention
113 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 41 | 36% |
| Pricing / subscription | 30 | 27% |
| Crashes / freezes | 11 | 10% |
| UX / design | 11 | 10% |
| Feature requests | 9 | 8% |
| Performance | 8 | 7% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Make trials and renewals transparent: 14 of 113 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Guys, what ever you’ve done over the last year broke the registration section of the app. I tried to paste my street address several times and instead pasted it in the Apt number field. Ultimately, I just entered manually. Neither could I paste my city in its field either. I had…” (1★, v26.10.31, 2026-10-22, US) - Fix in-use crashes and freezes: 10 of 113 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“There have been nonstop updates and sometimes it won’t even update. The crashes are crazy so I get the updates but it seems like the broke something that didn’t need to be fixed. Very frustrating. Literally about to cancel membership and switch to Costco because of the update iss…” (2★, v26.10.31, 2026-10-21, US) - Fix login / account access: 9 of 113 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I love this app but it keep logging me out. I was doing the scan and go one time and I was almost done with a cart full of groceries when the app decided to log me out and I had to manually scan everything again! It was supper frustrating especially when I had all my kids with me…” (3★, v26.10.31, 2026-10-21, US) - Fix features broken by the latest update: 7 of 113 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Won’t start now after update. Just keeps saying restart but after YOU restart it. Now a message just pops up saying “needs restart” after forced to update it and restarted it now 15x. 😫😂Wish I could have a job still and while doing it wrong - ie. still getting paid. Only job that…” (1★, v26.10.31, 2026-10-15, US) - Speed up loading: 7 of 113 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“If the app is working slowly, it's saying all the items in my list are "out of order". I can't emphasize enough how slow this app has worked lately. It consistently changes items from pickup to shipping. I change one item back to pick up, it changes multi items I didn't change. I…” (1★, v26.10.31, 2026-10-17, US) - Answer support requests: 6 of 113 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Doesn’t show any of my payment methods when I’m trying to get gas, and can only use the app’s scan n go bc they don’t give out any physical cards anymore. I’ve alrdy tried deleting and reinstalling the app, logging out and back in, and even calling customer support just to be met…” (1★, v26.10.31, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.31 | 300 | 3.61★ | 38% |
Versions with fewer than 5 reviews in the sample are left out.
Is Sam's Club your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Walmart Stores Inc. or Apple.
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FAQ
What do Sam's Club users complain about most?
In 113 English-language 1–3★ App Store reviews from 2026-10-14 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “make trials and renewals transparent” (14 reviews).
How many Sam's Club App Store reviews are negative?
113 of 300 recent reviews (38%) gave 1–3 stars. Average rating in this sample: 3.61★.