Macy's reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Macy's: Shop, Save, and Earn (by Macys Inc) from 1 storefronts, dated 16 August 2026 to 22 October 2026. Average rating in this sample: 4.15★. All-time App Store rating: 4.9★ from 2.4M ratings. 70 reviews (23%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 219 | 73% |
| 4★ | 11 | 4% |
| 3★ | 15 | 5% |
| 2★ | 7 | 2% |
| 1★ | 48 | 16% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 101 | 4.26★ | 20% |
| September 2026 | 128 | 4.18★ | 24% |
| August 2026 | 71 | 3.96★ | 27% |
What 1–3★ reviews mention
70 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 21 | 30% |
| Bugs | 12 | 17% |
| UX / design | 8 | 11% |
| Feature requests | 4 | 6% |
| Crashes / freezes | 3 | 4% |
| Ads | 2 | 3% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 11 of 70 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Macys services are not helpful. AI assistant sucks, no option to lock credit card and their services occasionally crash or are unavailable and tell you to try later. Macys app and customer service just kind of suck since they are automated with machines and no real human customer…” (1★, v2608.4.0, 2026-08-31, US) - Fix login / account access: 8 of 70 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“When using the Macy’s app, I continue to receive a message saying that my address cannot be verified. This is extremely frustrating and aggravating to have to deal with repeatedly. If Macy’s can mail my bill to my home address and accept payments from me using that same address,…” (1★, v2610.1.0, 2026-10-04, US) - Make trials and renewals transparent: 7 of 70 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I never got my order, then got a cancellation confirmation. The delivery service Veho was supposed to deliver my package. I got a message saying it was out for delivery in a town about and hour from my home and then a message saying someone rejected my package. I was home anxious…” (1★, v2610.3.0, 2026-10-14, US) - Improve content quality: 4 of 70 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Stay away from macys , Macy’s is careless place to have make your order when you order they connect you to 2 or more shipment carrier then when your package lost they don’t know what happen & then you need to wait to get a refund for your money 10 days or more & start online orde…” (1★, v2609.3.0, 2026-09-21, US) - Fix in-use crashes and freezes: 3 of 70 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Anytime I want to pay my Macy’s credit card there’s always connectivity issues even though I can use everything else in the app. This is highly irregular and annoying. I only got this app to pay my bill and it seems like there’s always an issue honestly man ruined my whole experi…” (1★, v2608.4.0, 2026-08-27, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2610.3.0 | 38 | 3.68★ | 34% |
| 2610.2.0 | 32 | 4.56★ | 12% |
| 2610.1.0 | 29 | 4.66★ | 10% |
| 2609.4.0 | 25 | 4.28★ | 20% |
| 2609.3.0 | 30 | 4.00★ | 27% |
| 2609.2.0 | 27 | 4.26★ | 19% |
Versions with fewer than 5 reviews in the sample are left out.
Is Macy's your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Macys Inc or Apple.
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FAQ
What do Macy's users complain about most?
In 70 English-language 1–3★ App Store reviews from 2026-08-16 to 2026-10-22, the most-mentioned theme was pricing / subscription (30%) and the most-mentioned issue was “answer support requests” (11 reviews).
How many Macy's App Store reviews are negative?
70 of 300 recent reviews (23%) gave 1–3 stars. Average rating in this sample: 4.15★.