Kohl's reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Kohl's - Shopping & Discounts (by Kohl's Department Stores, Inc.) from 1 storefronts, dated 7 March 2026 to 22 October 2026. Average rating in this sample: 3.17★. All-time App Store rating: 4.8★ from 943k ratings. 153 reviews (51%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 128 | 43% |
| 4★ | 19 | 6% |
| 3★ | 32 | 11% |
| 2★ | 19 | 6% |
| 1★ | 102 | 34% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 39 | 3.00★ | 54% |
| September 2026 | 46 | 3.67★ | 39% |
| August 2026 | 37 | 3.30★ | 46% |
| July 2026 | 63 | 3.49★ | 43% |
| June 2026 | 51 | 2.49★ | 69% |
| May 2026 | 27 | 3.15★ | 48% |
What 1–3★ reviews mention
153 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 45 | 29% |
| Pricing / subscription | 32 | 21% |
| Crashes / freezes | 17 | 11% |
| UX / design | 14 | 9% |
| Performance | 13 | 8% |
| Feature requests | 11 | 7% |
| Ads | 4 | 3% |
A review can mention several themes.
Most-mentioned issues
- Fix in-use crashes and freezes: 15 of 153 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Yall. Please put money into your app development. It crashes, freezes, the search function is horrible either saying there’s an error try again or just straight up not finding the items. This is single-handedly my most frustrating app I use. The website isn’t any better either!!” (1★, v8.3.87, 2026-06-14, US) - Answer support requests: 15 of 153 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I can no longer log in to this app (or any browser) for online shopping. After multiple password resets, updating my iPhone, uninstalling and reinstalling the app, and phone calls with customer service, I was told “Sorry, you will just have to shop in-store from now on. Here’s $…” (1★, v26.10.3, 2026-10-22, US) - Speed up loading: 13 of 153 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“App is up to date. I tried placing an order pickup, however after entering my first name the page gradually gets slower and slower (waiting 10-15 seconds for the page to register one press on the keyboard) until it eventually freezes and stops working altogether. I tried to place…” (1★, v8.3.93, 2026-06-27, US) - Fix features broken by the latest update: 8 of 153 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Welp won’t be shopping at Kohl’s anymore, the most recent app update won’t load. I don’t do iPhone software updates specifically because it takes more and more space each time & at some point the updated software lags the phone as a motivational tool to buy latest & greatest new…” (1★, v8.3.57, 2026-06-06, US) - Make trials and renewals transparent: 8 of 153 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Spent over three hours trying to place an order. Every time I hit submit, it asked for the three digit code on the back of the card. Filled it out countless times and the same thing kept happening. Called today and they wanted me to submit it again without sale prices or Kohl’s C…” (1★, v8.3.90, 2026-06-22, US) - Stop data / progress loss: 7 of 153 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I can’t get on there page because it keeps telling me to update which I have and tried to open it , then I deleted the app and re download it and it still tells me update my app , Hate this and if it not corrected I will delete it for ever. No I can’t even send it and it has been…” (1★, v8.3.62, 2026-07-19, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.10.3 | 13 | 3.31★ | 46% |
| 26.10.2 | 14 | 2.93★ | 57% |
| 26.9.3 | 11 | 3.55★ | 45% |
| 26.9.2 | 6 | 4.17★ | 17% |
| 26.9.1 | 5 | 4.00★ | 40% |
| 26.8.3 | 27 | 3.70★ | 33% |
Versions with fewer than 5 reviews in the sample are left out.
Is Kohl's your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Kohl's Department Stores, Inc. or Apple.
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FAQ
What do Kohl's users complain about most?
In 153 English-language 1–3★ App Store reviews from 2026-03-07 to 2026-10-22, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix in-use crashes and freezes” (15 reviews).
How many Kohl's App Store reviews are negative?
153 of 300 recent reviews (51%) gave 1–3 stars. Average rating in this sample: 3.17★.