The Home Depot reviews: what App Store users complain about
We read the 300 most recent App Store reviews of The Home Depot (by The Home Depot, Inc.) from 1 storefronts, dated 4 October 2026 to 22 October 2026. Average rating in this sample: 3.17★. All-time App Store rating: 4.8★ from 3.5M ratings. 157 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 131 | 44% |
| 4★ | 12 | 4% |
| 3★ | 31 | 10% |
| 2★ | 28 | 9% |
| 1★ | 98 | 33% |
What 1–3★ reviews mention
157 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Performance | 66 | 42% |
| Bugs | 44 | 28% |
| Pricing / subscription | 22 | 14% |
| UX / design | 21 | 13% |
| Feature requests | 12 | 8% |
| Crashes / freezes | 11 | 7% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 60 of 157 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Shopping is incredibly slow. Nothing is cached so every single action and scroll introduces another lag. Most actions on the iPad don’t work (specifically the search input!). Good thing there’s a little useless ai button on the side for me to waste more time waiting for the app t…” (1★, v8.2.2, 2026-10-10, US) - Fix in-use crashes and freezes: 10 of 157 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This app has always been sluggish, not sure why. Now , it’s even worse. It just completely freezes and overheats your phone. The Lowes app is much better and faster.” (1★, v8.2.3, 2026-10-15, US) - Fix login / account access: 9 of 157 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“After the update I can’t login to my account” (1★, v8.2.2, 2026-10-10, US) - Cut battery / storage use: 8 of 157 1–3★ reviews. What to do: Check background activity, location use and cache size.
“The app is good in terms of UI but there’s some energy drain that makes it unusable. The app gets super laggy and my phone always overheats when I use the Home Depot app (and it isn’t like a streaming or gaming app you have going for a long time— I’m usually trying to find an ite…” (1★, v8.2.2, 2026-10-08, US) - Make trials and renewals transparent: 6 of 157 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“By far the worst site I have tried to use in the last few years. Slow, redundant and the verification where the code is required is ridiculous. I have waited on a message several times and never received one. So I cancel out and a pop up informs me my order has been processed wit…” (1★, v8.2.2, 2026-10-12, US) - Simplify navigation: 6 of 157 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Web page is hard to find. Had to use outside AI to get to it (Home Depot’s AI assistant is useless). Then hard to find the exact item I want to rent. When I did it told me how many were in stick however there was no place to put quantity of item needed so I had to rent each fan I…” (1★, v8.2.4, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.2.4 | 15 | 2.93★ | 60% |
| 8.2.3 | 109 | 3.09★ | 54% |
| 8.2.2 | 125 | 3.20★ | 50% |
| 8.2.1 | 51 | 3.31★ | 51% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-04 – 2026-10-22 | 2026-10-14 – 2026-10-23 |
| Avg stars in sample | 3.17★ | 3.05★ |
| 1–3★ share | 52% | 54% |
Is The Home Depot your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Home Depot, Inc. or Apple.
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FAQ
What do The Home Depot users complain about most?
In 157 English-language 1–3★ App Store reviews from 2026-10-04 to 2026-10-22, the most-mentioned theme was performance (42%) and the most-mentioned issue was “speed up loading” (60 reviews).
How many The Home Depot App Store reviews are negative?
157 of 300 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.17★.