Kroger on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Kroger (by The Kroger Co.) from 2 store locales, dated 11 October 2026 to 23 October 2026. Average rating in this sample: 3.75★. All-time Google Play rating: 4.5★ from 392k ratings. 102 reviews (34%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 165 | 55% |
| 4★ | 33 | 11% |
| 3★ | 20 | 7% |
| 2★ | 27 | 9% |
| 1★ | 55 | 18% |
What 1–3★ reviews mention
102 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 29 | 28% |
| UX / design | 18 | 18% |
| Pricing / subscription | 14 | 14% |
| Performance | 14 | 14% |
| Crashes / freezes | 8 | 8% |
| Feature requests | 7 | 7% |
| Ads | 3 | 3% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 13 of 102 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“1 star bc the app runs slow, i always come home with either 2 of an item or none bc when i click to add to cart it moves to slow n i dont know if it added or not so i click again n get 2, i feel the prices are higher than in the store. i also hate that freq purchased items turn t…” (1★, v98.3, 2026-10-17, US) - Fix login / account access: 7 of 102 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Broken pos, I can't even login to my account it just breaks and doesn't load properly.” (1★, v94.3, 2026-10-20, US) - Fix in-use crashes and freezes: 6 of 102 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“This app gets worse with every update. Crashes, button presses not registering, items failing to load. No part of it works well. There's a Publix opening soon, can't wait to stop shopping at Kroger. Absolute garbage.” (1★, v99.0, 2026-10-13, US) - Simplify navigation: 6 of 102 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The app is very cluttered and confusing compared to other local markets and since i left my first review it's become 10 times worse.” (1★, v98.3, 2026-10-14, US) - Answer support requests: 6 of 102 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“late / cancelled deliveries, every single time. Just had an order that was supposed to arrive by 4 pm delayed till 11 pm, then just before 11 they just cancel the order with no explanation or recourse. unacceptable. I could have gotten groceries elsewhere already if I'd known it…” (1★, v99.0, 2026-10-13, US) - Improve content quality: 5 of 102 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Horrible app experience, even after checking the box to stay logged in, I keep having to re-enter my email and password. Now it is say my password is wrong, yet when I go to enter one as a new password it says it is my now current password. Change to a different one and it says u…” (1★, v92.0, 2026-10-12, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 99.1 | 137 | 3.93★ | 29% |
| 99.0 | 130 | 3.84★ | 32% |
| 98.4 | 11 | 4.27★ | 18% |
| 98.3 | 5 | 3.00★ | 60% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-09-19 – 2026-10-22 | 2026-10-11 – 2026-10-23 |
| Avg stars in sample | 2.96★ | 3.75★ |
| 1–3★ share | 57% | 34% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Kroger Co. or Google.
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FAQ
What do Kroger users complain about most?
In 102 English-language 1–3★ Google Play reviews from 2026-10-11 to 2026-10-23, the most-mentioned theme was bugs (28%) and the most-mentioned issue was “speed up loading” (13 reviews).
How many Kroger Google Play reviews are negative?
102 of 300 recent reviews (34%) gave 1–3 stars. Average rating in this sample: 3.75★.