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IKEA app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of IKEA (Shopping, by Inter IKEA Systems B.V.) from 3 storefronts, dated 2025-02-07 to 2026-10-22. Average rating in this sample: 2.94★. Its all-time US App Store rating is 4.8★ from 150K ratings. 156 reviews contained a complaint; the biggest theme was bugs (76%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 118 | 76% | 2.4 |
| Feature requests | 59 | 38% | 2.1 |
| UX / design | 46 | 29% | 2.2 |
| Crashes / freezes | 27 | 17% | 2.9 |
| Performance | 21 | 13% | 2.5 |
| Pricing / subscription | 20 | 13% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Simplify navigation: 23 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Just been using the app and 4 people have just spent 5 minutes trying to work out how to navigate back or go home from viewing an item and none of us could find a way over than closing the app and restarting it. We can move forward by selecting other items but…” (1★, v4.16.0, GB) - Fix crash on launch: 16 complaining reviews, avg severity 3.0/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“Everytime I try to open the app it says something has gone wrong. It looks like it’s trying to pick up my location but can’t. I don’t get a chance to enter it manually. So that’s the end of that. Please fix this asap” (1★, v4.18.0, GB) - Soften the redesign backlash: 19 complaining reviews, avg severity 2.4/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“New upgrade means i can’t get on the app anymore, my phones not new enough for the new upgraded version and the old version has just stopped working it says app version no longer available 😞😞” (3★, v3.72.0, GB) - Fix login / account access: 16 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I’m unable to log in to the app. When I try to sign in, the app redirects me to the website. After I successfully enter my email address and one-time password, it asks me to create an IKEA Family account, even though I already have one. If I try to create an…” (1★, v5.4.2, US) - Fix in-use crashes and freezes: 11 complaining reviews, avg severity 2.7/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Screen freezes and crashes in the check out when trying to use delivery. Won’t bother” (1★, v5.10.0, GB) - Answer support requests: 12 complaining reviews, avg severity 2.1/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’m an 18 year-old university student in Nova Scotia and last year. I decided I was going to buy new furniture for my room so I didn’t have to worry about furniture of my own. I saved up and went to Ikea and purchased a $530 bed frame with a headboard and draw…” (1★, v4.32.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.12.1 | 6 | 3.7 | 33% |
| 5.12.0 | 7 | 1.7 | 86% |
| 5.11.0 | 15 | 2.9 | 53% |
| 5.10.0 | 9 | 3.0 | 56% |
| 5.9.0 | 12 | 2.1 | 83% |
| 5.8.0 | 12 | 3.2 | 33% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in IKEA?
In 300 recent App Store reviews (2025-02-07 to 2026-10-22), the most common complaint theme was bugs (76% of complaining reviews), and the top specific issue was “simplify navigation” (23 reviews).
How many IKEA reviews are negative?
156 of 300 recent reviews (52%) contained a complaint. Average rating in this sample: 2.94★. Its all-time US App Store rating is 4.8★ from 150K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Inter IKEA Systems B.V..
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