The Home Depot on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of The Home Depot (by The Home Depot, Inc) from 2 store locales, dated 14 October 2026 to 23 October 2026. Average rating in this sample: 3.05★. All-time Google Play rating: 4.5★ from 1.0M ratings. 161 reviews (54%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 112 | 37% |
| 4★ | 27 | 9% |
| 3★ | 24 | 8% |
| 2★ | 37 | 12% |
| 1★ | 100 | 33% |
What 1–3★ reviews mention
159 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Performance | 56 | 35% |
| Bugs | 34 | 21% |
| Pricing / subscription | 18 | 11% |
| UX / design | 10 | 6% |
| Crashes / freezes | 7 | 4% |
| Feature requests | 3 | 2% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 55 of 159 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“app is incredibly slow and I am always unable to place an order for items. takes forever to load when at checkout and trying to scan my pro xtra id.” (1★, v8.2.3, 2026-10-23, US) - Fix login / account access: 14 of 159 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“garbage app! I've had an account for years and it won't let me sign in. it wants me to sign up with a new password to get in my list in the app. what a waste of time! I do all the work at home to figure out exactly what I need and I get into the store and can't access it! end the…” (1★, v8.2.3, 2026-10-19, US) - Fix in-use crashes and freezes: 7 of 159 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Application hangs and crashes. Takes forever to complete my order.” (1★, v8.2.2, 2026-10-15, US) - Simplify navigation: 6 of 159 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“home depot perks are difficult and confusing to apply. the instructions say one thing, but the actual process is different. I had to try over 6 times to checkout using different devices, before I figured how to use a perk” (1★, v8.2.3, 2026-10-20, US) - Fix features broken by the latest update: 3 of 159 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“App won't open after update. After trying 2 or 3 times I get a popup saying app keeps crashing because of a bug.” (1★, v8.2.3, 2026-10-21, US) - Answer support requests: 3 of 159 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Took me forever to order everything i wanted because the app kept declining my card even though I had more than enough to cover. Very fustrating. Customer service was bad except this Candace woman who helped put in a request” (1★, v8.2.3, 2026-10-22, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.2.3 | 94 | 3.22★ | 49% |
| 8.2.2 | 160 | 2.86★ | 59% |
| 8.2 | 18 | 3.44★ | 39% |
| 8.1.3 | 6 | 4.33★ | 17% |
| 8.1.1 | 5 | 3.40★ | 60% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-04 – 2026-10-22 | 2026-10-14 – 2026-10-23 |
| Avg stars in sample | 3.17★ | 3.05★ |
| 1–3★ share | 52% | 54% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with The Home Depot, Inc or Google.
More popular app reports
- Costco reviews (74% of 300 recent App Store reviews at 1–3★)
- Dollar General reviews (66% of 300 recent App Store reviews at 1–3★)
- Kohl's reviews (51% of 300 recent App Store reviews at 1–3★)
- Kroger reviews (57% of 300 recent App Store reviews at 1–3★)
- Lowe's reviews (56% of 300 recent App Store reviews at 1–3★)
- Macy's reviews (23% of 300 recent App Store reviews at 1–3★)
- Nike reviews (83% of 300 recent App Store reviews at 1–3★)
- Sam's Club reviews (38% of 300 recent App Store reviews at 1–3★)
All apps in this batch · More popular US apps · All app complaint reports
FAQ
What do The Home Depot users complain about most?
In 159 English-language 1–3★ Google Play reviews from 2026-10-14 to 2026-10-23, the most-mentioned theme was performance (35%) and the most-mentioned issue was “speed up loading” (55 reviews).
How many The Home Depot Google Play reviews are negative?
161 of 300 recent reviews (54%) gave 1–3 stars. Average rating in this sample: 3.05★.