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Hopper app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of Hopper: Flights, Hotels & Cars (Travel, by Hopper) from 2 storefronts, dated 2023-10-18 to 2026-10-22. Average rating in this sample: 4.13★. Its all-time US App Store rating is 4.8★ from 1.2M ratings. 55 reviews contained a complaint; the biggest theme was pricing / subscription (71%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 39 | 71% | 2.1 |
| Bugs | 26 | 47% | 2.5 |
| Feature requests | 8 | 15% | 2.2 |
| Crashes / freezes | 1 | 2% | 2.1 |
| UX / design | 1 | 2% | 2.8 |
| Ads | 1 | 2% | 1.5 |
| Performance | 1 | 2% | 2.1 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 30 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Booked a hotel in Paris. Hotel room was designated as non smoking. Instead, the room reeked of cigarette smoke. Asked to change room. Non available. Contacted hopper support as I’m severely asthmatic and also have a baby with me, the chatbot advised me to chec…” (1★, v7.96.0, GB) - Improve content quality: 12 complaining reviews, avg severity 2.4/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Wouldn’t use again very inaccurate flight information” (1★, v7.64.0, GB) - Make trials and renewals transparent: 8 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“This company is very shady, use booking.com instead to avoid hidden charges.” (1★, v7.94.0, GB) - Justify or adjust the price: 5 complaining reviews, avg severity 1.7/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I used it 2 ways at same time: log on one (iPad), not logged on other(iPhone) , both at same time : price is way more when logged on” (1★, v7.98.0, CA) - Fix login / account access: 3 complaining reviews, avg severity 2.6/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“App offers option to login, continue without login ("not now"), or click an X in the top left. "not now" highlights when pressed, but clixking on any option except sign in does nothing. Fallen at first hurdle.” (1★, v7.103.0, GB) - Fix notifications: 4 complaining reviews, avg severity 1.8/3. What to do: Check notification delivery and let users control frequency in settings.
“I’ve been waiting for months like the app keeps telling me, expecting prices to drop. Instead, they’ve only gone up. The “wait for the price to go lower” feature is completely unreliable and misleading. Please fix your pricing alerts because this ruins the who…” (1★, v7.101.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.119.0 | 5 | 4.2 | 20% |
| 7.118.0 | 4 | 4.8 | 0% |
| 7.116 | 6 | 4.3 | 17% |
| 7.115.0 | 4 | 3.8 | 25% |
| 7.114.0 | 4 | 3.5 | 25% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Hopper?
In 300 recent App Store reviews (2023-10-18 to 2026-10-22), the most common complaint theme was pricing / subscription (71% of complaining reviews), and the top specific issue was “answer support requests” (30 reviews).
How many Hopper reviews are negative?
55 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 4.13★. Its all-time US App Store rating is 4.8★ from 1.2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Hopper.
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