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Disney+ app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Disney+ (Streaming, by Disney) from 3 storefronts, dated 2026-08-10 to 2026-10-22. Average rating in this sample: 2.01★. Its all-time US App Store rating is 4.6★ from 2M ratings. 242 reviews contained a complaint; the biggest theme was bugs (65%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 158 | 65% | 2.4 |
| Pricing / subscription | 97 | 40% | 2.5 |
| Ads | 58 | 24% | 2.2 |
| Feature requests | 49 | 20% | 2.1 |
| Performance | 49 | 20% | 2.5 |
| UX / design | 35 | 14% | 2.3 |
| Crashes / freezes | 31 | 13% | 2.6 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Fix login / account access: 90 complaining reviews, avg severity 2.5/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I can sign in on my TV, but I can’t sign in on my ipad? On a different account I could do this without any problems. Also the codes dont go through to my email whatsoever. There isnt an option to type my password in when I login, which makes no sense. So loggi…” (1★, v5.18.0, GB) - Justify or adjust the price: 47 complaining reviews, avg severity 2.5/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“first we had the plan with no ads, now the plan has increased in price and includes ads. now i can’t even download stuff to watch offline without paying even more. just disappointing and money hungry.” (1★, v5.19.0, US) - Reduce ad frequency and length: 48 complaining reviews, avg severity 2.2/3. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“What the hell is going on with Disney+? I’m already paying for a subscription, and somehow I’m still getting ads every few minutes. I was watching The Mandalorian, and I got FOUR ad breaks in a single 32-minute episode. Each one was almost 2 minutes long. Tha…” (1★, v5.19.0, US) - Fix in-use crashes and freezes: 24 complaining reviews, avg severity 2.6/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Screen goes black after ads, will be cancelling” (1★, v5.19.0, US) - Soften the redesign backlash: 23 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“It is embarrassing that a multi billion dollar company built an app this poorly designed. The Watchlist has a lazy visual cap that cuts off after 50 titles. If you save more than that, your older saved shows are completely hidden from your screen until you del…” (1★, v5.19.0, US) - Speed up loading: 20 complaining reviews, avg severity 2.4/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“By far the worst app I have used, don’t get me wrong bunch of good movies. This is the most slowest and laggiest app I have used, there’s consistent pauses out of nowhere and takes forever for the loading screen to load. And if I stay idle for more then 5 minu…” (1★, v5.17.0, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 5.19.0 | 180 | 2.0 | 81% |
| 5.18.1 | 13 | 2.4 | 77% |
| 5.18.0 | 22 | 2.0 | 82% |
| 5.17.1 | 18 | 2.3 | 78% |
| 5.17.0 | 12 | 1.7 | 83% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Disney+?
In 300 recent App Store reviews (2026-08-10 to 2026-10-22), the most common complaint theme was bugs (65% of complaining reviews), and the top specific issue was “fix login / account access” (90 reviews).
How many Disney+ reviews are negative?
242 of 300 recent reviews (81%) contained a complaint. Average rating in this sample: 2.01★. Its all-time US App Store rating is 4.6★ from 2M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Disney.
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