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ExpressVPN app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of ExpressVPN · Secure & Fast VPN (VPN, by Express VPN) from 3 storefronts, dated 2026-06-24 to 2026-10-22. Average rating in this sample: 4.49★. Its all-time US App Store rating is 4.7★ from 420K ratings. 40 reviews contained a complaint; the biggest theme was bugs (88%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 35 | 88% | 2.6 |
| Pricing / subscription | 18 | 45% | 2.7 |
| Performance | 14 | 35% | 2.6 |
| Crashes / freezes | 7 | 18% | 2.6 |
| Feature requests | 7 | 18% | 2.1 |
| UX / design | 1 | 2% | 2.7 |
| Ads | 1 | 2% | 1.8 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Speed up loading: 8 complaining reviews, avg severity 2.6/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This app is not working at all, it’s showing connected vpn successfully, but it will auto disconnect after few minutes, and the connect speed is really slow 5mb/s, and it’s not allow you to do any refund, not recommended,” (1★, v12.76.0, CA) - Justify or adjust the price: 6 complaining reviews, avg severity 2.6/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This app worked well when I first purchased it but most websites block you now using this VPN. So it’s essentially useless. Not worth paying for.” (1★, v12.74.0, CA) - Answer support requests: 5 complaining reviews, avg severity 2.8/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I purchased a 2-year subscription, but I never received my activation code by email. On top of that, your customer support takes an extremely long time to respond. I’ve been waiting for 48 hours for either my activation code or a refund, and I still haven’t re…” (1★, v12.65.0, CA) - Ship the most requested feature: 3 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please make an App for LG TVs. That makes me consider leaving your VPN for an other one…” (4★, v12.68.0, CA) - Fix crash on launch: 2 complaining reviews, avg severity 3.0/3. What to do: Check crash logs (Xcode Organizer / Crashlytics) for the affected version and device models first.
“Lies about where it connects you and simply doesn’t load most of the time” (1★, v12.72.0, GB) - Fix login / account access: 2 complaining reviews, avg severity 2.3/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“This app used to work well. Now, it’s difficult to log in, and after login, it is unable to detect a connection when connected to wifi in Pakistan. Defeats the purpose of a vpn if it is blocked in certain countries.” (2★, v12.67.1, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 12.77.0 | 29 | 4.3 | 21% |
| 12.76.0 | 67 | 4.4 | 15% |
| 12.75.0 | 36 | 4.4 | 17% |
| 12.74.0 | 19 | 4.3 | 16% |
| 12.73.0 | 12 | 5.0 | 8% |
| 12.72.0 | 17 | 4.8 | 6% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in ExpressVPN?
In 300 recent App Store reviews (2026-06-24 to 2026-10-22), the most common complaint theme was bugs (88% of complaining reviews), and the top specific issue was “speed up loading” (8 reviews).
How many ExpressVPN reviews are negative?
40 of 300 recent reviews (13%) contained a complaint. Average rating in this sample: 4.49★. Its all-time US App Store rating is 4.7★ from 420K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Express VPN.
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