GEICO on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of GEICO Mobile - Car Insurance (by GEICO Insurance) from 2 store locales, dated 4 September 2026 to 23 October 2026. Average rating in this sample: 3.03★. All-time Google Play rating: 4.4★ from 513k ratings. 155 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 129 | 43% |
| 4★ | 16 | 5% |
| 3★ | 10 | 3% |
| 2★ | 24 | 8% |
| 1★ | 121 | 40% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 145 | 2.72★ | 59% |
| September 2026 | 155 | 3.32★ | 45% |
What 1–3★ reviews mention
153 English-language 1–3★ reviews in the sample (US storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 43 | 28% |
| Pricing / subscription | 29 | 19% |
| Performance | 16 | 10% |
| UX / design | 9 | 6% |
| Feature requests | 8 | 5% |
| Crashes / freezes | 7 | 5% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 31 of 153 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“app needs some serious modernization most modern apps at least save some or all of your login information. and at least keep you logged in when you exit the app for a little bit. this one is completely pointless why would I use it if it's not going to save any of my login informa…” (1★, v5.111.0, 2026-10-14, US) - Speed up loading: 10 of 153 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“This app is not accurate. I'm 38 years old and I drive like an old lady. I accelerate slow. I do not follow close behind people and I always slow down ahead of time and I never speed i always drive a few miles under the speed limit. I never used my phone besides google maps and i…” (1★, v5.110.0, 2026-10-04, US) - Fix in-use crashes and freezes: 7 of 153 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Terrible App. Whenever i try to log in, few seconds after i got in, it will log me out automatically. What's the point of making this when nobody can use it. It keeps crashing and crashing. Please invest in your app. Make the lives of your customers easy.” (1★, v5.111.0, 2026-10-18, US) - Make trials and renewals transparent: 7 of 153 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“trying to get customer service as I bought other insurance over 2 months ago and requested a refund of my balance due me back. over $200.00. they said they would refund it to an account that had been closed. I said I wanted a paper check or direct deposit to my checking account.…” (1★, v5.110.0, 2026-10-08, US) - Answer support requests: 7 of 153 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“App experience is getting worse due to AI. I tried to add a vehicle which took quite a while. Their system threw out my request for unknown reasons after saying they were reviewing it for approval. I asked their AI what happened since you can't ask a person, and it took 3 minutes…” (1★, v5.110.0, 2026-09-25, US) - Cut battery / storage use: 6 of 153 1–3★ reviews. What to do: Check background activity, location use and cache size.
“Updated: Forgets login info daily and often says action can't be completed. Drains 20% battery per day with drive easy and constantly records location, even when phone is stationary for hours. Confuses road bumps for phone handling. Previous: App is okay but Drive Easy is unusabl…” (1★, v5.110.0, 2026-10-03, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.111.0 | 53 | 2.68★ | 60% |
| 5.110.0 | 111 | 3.04★ | 52% |
| 5.109.0 | 69 | 3.59★ | 38% |
| 5.107.1 | 5 | 2.60★ | 60% |
| 5.106.0 | 5 | 1.80★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-08-14 – 2026-10-22 | 2026-09-04 – 2026-10-23 |
| Avg stars in sample | 2.17★ | 3.03★ |
| 1–3★ share | 76% | 52% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest first, up to 10 store locales merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with GEICO Insurance or Google.
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FAQ
What do GEICO users complain about most?
In 153 English-language 1–3★ Google Play reviews from 2026-09-04 to 2026-10-23, the most-mentioned theme was bugs (28%) and the most-mentioned issue was “fix login / account access” (31 reviews).
How many GEICO Google Play reviews are negative?
155 of 300 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.03★.