FanDuel reviews: what App Store users complain about
We read the 300 most recent App Store reviews of FanDuel Sportsbook & Casino (by FanDuel Limited) from 1 storefronts, dated 1 October 2026 to 22 October 2026. Average rating in this sample: 3.31★. All-time App Store rating: 4.8★ from 2.3M ratings. 136 reviews (45%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 156 | 52% |
| 4★ | 8 | 3% |
| 3★ | 12 | 4% |
| 2★ | 20 | 7% |
| 1★ | 104 | 35% |
What 1–3★ reviews mention
136 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 58 | 43% |
| Bugs | 25 | 18% |
| Crashes / freezes | 11 | 8% |
| UX / design | 6 | 4% |
| Performance | 6 | 4% |
| Feature requests | 5 | 4% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 24 of 136 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I’m a rewards 2 member which if you don’t know you have to spend a pretty penny to reach which is fine ya know however it seems like every single time they do happy hour free spins there’s a glitch with the game PLUS then I contact support and there rude and just respond with “we…” (1★, v2.158.0, 2026-10-09, US) - Fix login / account access: 17 of 136 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Been locked out of my account all night support couldn’t help me I had no security issues or trouble login in before now it says 2 hour security hold and I been waiting longer then the 2 hours for my account to bell accessed i got money on it that I can’t even withdraw until I ge…” (1★, v2.159.0, 2026-10-13, US) - Fix in-use crashes and freezes: 11 of 136 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“WON’T ALLOW WITHDRAWALS EVEN AFTER MULTIPLE UPDATES. Freezes at that exact screen, every attempt. Sketchy. Anything wrong on these sports betting apps is Intentional. I’m surprised FD hasn’t been sued. Game scripts changing at HT is hilarious. Players/leagues in cahoots = doomed…” (1★, v2.158.0, 2026-10-10, US) - Make trials and renewals transparent: 7 of 136 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“FanDuel charged my bank four times for the same $10 transaction. When I asked for transparency, they didn’t explain anything — they suspended my account and went silent. I already sent my ID and photo days ago, and now they suddenly want “extra verification” with no explanation.…” (1★, v2.157.1, 2026-10-03, US) - Stop data / progress loss: 6 of 136 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“If I could I would give them no stars as soon as you start winning a little they begin to mess with your app I have never used a app that glitches this much I couldn’t even place my bet this is ridiculous there’s no way this is a mistake…. they are doing this on purpose playing…” (1★, v2.158.0, 2026-10-12, US) - Speed up loading: 6 of 136 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Fanduel easily has the best interface than any other app but its just slow and lags on everything.. one big delay everytime” (1★, v2.159.0, 2026-10-15, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.160.0 | 37 | 3.57★ | 41% |
| 2.159.0 | 95 | 3.25★ | 47% |
| 2.158.0 | 103 | 3.04★ | 51% |
| 2.157.1 | 59 | 3.59★ | 37% |
| 2.157.0 | 5 | 4.20★ | 20% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-01 – 2026-10-22 | 2026-09-10 – 2026-10-23 |
| Avg stars in sample | 3.31★ | 1.96★ |
| 1–3★ share | 45% | 81% |
Is FanDuel your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 1 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with FanDuel Limited or Apple.
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FAQ
What do FanDuel users complain about most?
In 136 English-language 1–3★ App Store reviews from 2026-10-01 to 2026-10-22, the most-mentioned theme was pricing / subscription (43%) and the most-mentioned issue was “answer support requests” (24 reviews).
How many FanDuel App Store reviews are negative?
136 of 300 recent reviews (45%) gave 1–3 stars. Average rating in this sample: 3.31★.