Libby reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Libby, the library app (by OverDrive, Inc.) from 6 storefronts, dated 16 October 2026 to 22 October 2026. Average rating in this sample: 4.41★. All-time App Store rating: 4.9★ from 4.6M ratings. 51 reviews (17%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 224 | 75% |
| 4★ | 25 | 8% |
| 3★ | 20 | 7% |
| 2★ | 11 | 4% |
| 1★ | 20 | 7% |
What 1–3★ reviews mention
50 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 10 | 20% |
| Feature requests | 6 | 12% |
| Pricing / subscription | 1 | 2% |
| UX / design | 1 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 7 of 50 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I used to love Libby, and was so excited to be able to check out books and send them directly to my phone to listen to. Due to some sort of unnecessary changes in the app, I am no longer able to login, or place books on hold, or check them out, or anything. I do not understand th…” (2★, v9.2.6, 2026-10-18, US) - Improve content quality: 6 of 50 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“While I’m glad AI preferences are available, it’s wrong to default them to the most permissive settings. This means that people unaware of the settings will be deluged with AI. If people want AI garbage, let them opt in, rather than forcing everyone else to opt out.” (3★, v9.2.6, 2026-10-16, US) - Ship the most requested feature: 4 of 50 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I’m traveling and trying to access my books. I do not have my library card with me. It’s in another city. I would love to be able to read the books I’ve been waiting for months to read, but suddenly I can’t because I don’t have a physical copy of my library card with me and becau…” (1★, v9.2.6, 2026-10-16, US) - Stop data / progress loss: 3 of 50 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“I’ve been first on the list with a ~2 week wait for 6 weeks for book number 1. Still waiting. Another book, which is in suspended mode, has moved from 1st on the list to 2nd, with jump from 2-4 weeks. I’ve never lost my place in line when in suspended mode. Has the algorithm c…” (2★, v9.2.6, 2026-10-19, US) - Answer support requests: 3 of 50 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I contacted the Libby support and they haven’t reply yet. I contacted my Library and it’s not on their end because I can borrow books if I do it directly from the Overdrive website or other associated services. I uninstalled the app, tried all the suggestions I found online, Libb…” (1★, v9.2.6, 2026-10-21, CA)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 9.2.6 | 300 | 4.41★ | 17% |
Versions with fewer than 5 reviews in the sample are left out.
Is Libby your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 6 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with OverDrive, Inc. or Apple.
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FAQ
What do Libby users complain about most?
In 50 English-language 1–3★ App Store reviews from 2026-10-16 to 2026-10-22, the most-mentioned theme was bugs (20%) and the most-mentioned issue was “fix login / account access” (7 reviews).
How many Libby App Store reviews are negative?
51 of 300 recent reviews (17%) gave 1–3 stars. Average rating in this sample: 4.41★.