DraftKings reviews: what App Store users complain about
We read the 300 most recent App Store reviews of DraftKings: Sports & Casino (by DRAFTKINGS LLC.) from 2 storefronts, dated 4 October 2026 to 22 October 2026. Average rating in this sample: 3.67★. All-time App Store rating: 4.8★ from 1.3M ratings. 105 reviews (35%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 177 | 59% |
| 4★ | 18 | 6% |
| 3★ | 15 | 5% |
| 2★ | 10 | 3% |
| 1★ | 80 | 27% |
What 1–3★ reviews mention
105 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 38 | 36% |
| Bugs | 18 | 17% |
| Crashes / freezes | 8 | 8% |
| Performance | 6 | 6% |
| UX / design | 5 | 5% |
| Feature requests | 1 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 12 of 105 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I had a wager on 8. The roll came out and it was a hard 8. The dealer input the number as 2. Waited for 5 minutes for the watchers to declare the round was cancelled. I won on the 8 and wasn’t paid. Got in contact with customer support and the said it was a valid cancellation. Ho…” (1★, v5.54.0, 2026-10-11, US) - Fix login / account access: 11 of 105 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Tried to login one day and literally nothing works. Their automated support claims that to unlock it I need to upload proof of two bank accounts that I never connected - can only assume it’s someone else that hacked my account. All support is automated so they literally just lock…” (1★, v5.55.0, 2026-10-21, US) - Fix in-use crashes and freezes: 7 of 105 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Customer service is the worst in the industry. Games constantly freeze and shut down and after two days I will get an email from customer service saying my internet is bad. They don’t care about the players on their site at all and can’t even invest in proper customer service.” (1★, v5.55.0, 2026-10-21, US) - Stop data / progress loss: 5 of 105 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“How did every other app voided Cee Dee lamb yesterday but the Draft queens didn’t’ i lost my parlay because of this i know they didn’t wanna pay me out or anyone else. Im done i deleted the app & will never deal with these losers!!” (2★, v5.54.0, 2026-10-09, US) - Speed up loading: 5 of 105 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Poorly designed app, there are constantly problems and the app is very very slow. The website is even worse so I can’t do any betting on my computer, the second I run out of money I will be switching to a different sportsbook!” (1★, v5.54.0, 2026-10-11, US) - Improve content quality: 4 of 105 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“This app is trash opening night. Bet damn near about to hit but. Guarantee I woud have had a cashout. Guess what? Star error that only impacts player props. So instead of a potential light win I have nothing bc the stats hours later are still inaccurate. I hate this company w…” (1★, v5.54.0, 2026-10-20, US)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.55.0 | 20 | 3.55★ | 35% |
| 5.54.0 | 280 | 3.68★ | 35% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-04 – 2026-10-22 | 2026-10-07 – 2026-10-23 |
| Avg stars in sample | 3.67★ | 3.67★ |
| 1–3★ share | 35% | 34% |
Is DraftKings your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 2 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with DRAFTKINGS LLC. or Apple.
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FAQ
What do DraftKings users complain about most?
In 105 English-language 1–3★ App Store reviews from 2026-10-04 to 2026-10-22, the most-mentioned theme was pricing / subscription (36%) and the most-mentioned issue was “answer support requests” (12 reviews).
How many DraftKings App Store reviews are negative?
105 of 300 recent reviews (35%) gave 1–3 stars. Average rating in this sample: 3.67★.