NBA reviews: what App Store users complain about
We read the 300 most recent App Store reviews of NBA: Live Games & Scores (by NBA MEDIA VENTURES, LLC) from 14 storefronts, dated 28 April 2026 to 22 October 2026. Average rating in this sample: 3.69★. All-time App Store rating: 4.7★ from 94k ratings. 101 reviews (34%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 173 | 58% |
| 4★ | 26 | 9% |
| 3★ | 10 | 3% |
| 2★ | 16 | 5% |
| 1★ | 75 | 25% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 24 | 2.33★ | 71% |
| August 2026 | 9 | 2.78★ | 67% |
| July 2026 | 7 | 1.71★ | 86% |
| June 2026 | 76 | 4.07★ | 22% |
| May 2026 | 111 | 3.32★ | 43% |
| April 2026 | 71 | 4.66★ | 8% |
What 1–3★ reviews mention
69 English-language 1–3★ reviews in the sample (US, UK, Canada, Australia and India storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 28 | 41% |
| Bugs | 19 | 28% |
| Feature requests | 7 | 10% |
| UX / design | 7 | 10% |
| Performance | 7 | 10% |
| Ads | 4 | 6% |
| Crashes / freezes | 2 | 3% |
A review can mention several themes.
Most-mentioned issues
- Speed up loading: 7 of 69 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Every year for 5 years this app takes literally months to recognize the league pass subscription I got from my TV provider. The customer service varies from slow to totally ignoring the issue. It doesnt matter what device or how updated my IOS is. Its gone on for so long In conv…” (1★, v120742, 2026-10-22, US) - Make trials and renewals transparent: 5 of 69 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“The app use to be very good. Now you can’t even watch games because most are streamed on other platforms. I’ve been trying to cancel for the past 2 years and it keeps renovating. The app has a cancellation option but when I press it, it says I don’t have any but it will renew aga…” (2★, v120732, 2026-08-05, US) - Fix login / account access: 4 of 69 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I can’t even do Multiview on my Roku so I try to do Multiview on my TV and have the league pass app open while I use the Internet browser to login on the other screen. But then it messed up my account so bad I can’t even login anymore And I’m literally doing it all on one televis…” (1★, v120742, 2026-10-16, US) - Reduce ad frequency and length: 4 of 69 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“1 game highlights = 4 ads, you guys are sick” (1★, v120726, 2026-07-04, US) - Fix notifications: 3 of 69 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Deleting this app for the 10th time and I think for good. It deliberately ignores your notification settings after a few days. I only have alerts on for my team- start of game, half, and final score. Every. Single. Time. After a few days I start getting dozens of notifications a…” (1★, v120718, 2026-05-19, US) - Simplify navigation: 3 of 69 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The Streaming quality is terrible, constantly blurry, and the app is ridiculously hard to navigate Particularly to find your downloads Not worth paying for It also regularly spoils games on me, even though I have ‘hide scores’ selected, by updating you with show leads in the s…” (1★, v120722, 2026-05-27, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 120742 | 12 | 2.17★ | 75% |
| 120740 | 11 | 2.64★ | 64% |
| 120734 | 6 | 2.50★ | 67% |
| 120726 | 6 | 1.83★ | 83% |
| 120722.1 | 89 | 4.09★ | 21% |
| 120722 | 66 | 3.79★ | 30% |
Versions with fewer than 5 reviews in the sample are left out.
Is NBA your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first, 14 storefronts merged, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with NBA MEDIA VENTURES, LLC or Apple.
More popular app reports
- DraftKings reviews (35% of 300 recent App Store reviews at 1–3★)
- FanDuel reviews (45% of 300 recent App Store reviews at 1–3★)
- iHeartRadio reviews (32% of 300 recent App Store reviews at 1–3★)
- Libby reviews (17% of 300 recent App Store reviews at 1–3★)
- MLB reviews (52% of 300 recent App Store reviews at 1–3★)
- NFL reviews (98% of 300 recent App Store reviews at 1–3★)
- PrizePicks reviews (66% of 300 recent App Store reviews at 1–3★)
- SiriusXM reviews (34% of 300 recent App Store reviews at 1–3★)
All apps in this batch · More popular US apps · All app complaint reports
FAQ
What do NBA users complain about most?
In 69 English-language 1–3★ App Store reviews from 2026-04-28 to 2026-10-22, the most-mentioned theme was pricing / subscription (41%) and the most-mentioned issue was “speed up loading” (7 reviews).
How many NBA App Store reviews are negative?
101 of 300 recent reviews (34%) gave 1–3 stars. Average rating in this sample: 3.69★.