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Depop app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Depop - Buy & Sell Clothes (Shopping, by Depop Ltd) from 2 storefronts, dated 2025-03-19 to 2026-10-22. Average rating in this sample: 2.81★. Its all-time US App Store rating is 4.8★ from 1.1M ratings. 148 reviews contained a complaint; the biggest theme was pricing / subscription (51%).

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Complaint categories

CategoryReviewsShare of complaintsAvg severity (0–3)
Pricing / subscription7651%2.2
Bugs7249%2.3
Feature requests5034%2.1
UX / design2920%2.2
Performance2215%2.5
Crashes / freezes128%2.7

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

  1. Answer support requests: 53 complaining reviews, avg severity 2.3/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
    “The app glitches CONSTANTLY and gets frozen up so I have to restart, my first time buying the app took me to a pop up to enter my banking info for the transaction, I did that and it said it was complete yet the item is still on store and says it’s not bought,…” (1★, v2.384.1, CA)
  2. Soften the redesign backlash: 27 complaining reviews, avg severity 2.3/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
    “Impossible to use. Crashes every time I’m in the app for less than 4 minutes at this point. They also apparently use AI for their search engine, so you get bombarded with stuff you’re not even looking for. Following people also does nothing as there’s NO PLACE…” (1★, v2.407, CA)
  3. Justify or adjust the price: 25 complaining reviews, avg severity 2.1/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
    “depop takes a 10% cut from each sale and they make you pay for shipping (sellers have to calculate the shipping costs of each item) and especially in canada this is super expensive for individual sellers. not to mention you need to use paypal which takes ANOTH…” (2★, v2.404, CA)
  4. Fix login / account access: 19 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
    “When I try to make an account it won't let me type in a username.” (1★, v2.355, CA)
  5. Ship the most requested feature: 23 complaining reviews, avg severity 2.0/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
    “I have only just started using Depop/the app and I may update this once I’ve received the orders I’ve placed but, I am enjoying the app so far. I love being able to thrift from my couch, it’s fun to scroll through different searches/categories and I’ve found s…” (3★, v2.382, CA)
  6. Fix features broken by the latest update: 14 complaining reviews, avg severity 2.4/3. What to do: Add regression tests for the features users name in these reviews before the next release.
    “So I got into Depop in October of 2024, I’ve actually bought like $1000 worth of stuff from there, like 40 items. Yeah a little addicted. Anyways from October 2024 to I’d say February 2025 the app was great, they messed with some features but the search functi…” (2★, v2.347, CA)

Rating by app version (newest first)

VersionReviewsAvg starsShare with a complaint
2.417723.638%
2.416783.429%
2.41332.033%

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Depop?

In 300 recent App Store reviews (2025-03-19 to 2026-10-22), the most common complaint theme was pricing / subscription (51% of complaining reviews), and the top specific issue was “answer support requests” (53 reviews).

How many Depop reviews are negative?

148 of 300 recent reviews (49%) contained a complaint. Average rating in this sample: 2.81★. Its all-time US App Store rating is 4.8★ from 1.1M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Depop Ltd.

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Want this for your own app? Paste your App Store link and get the full PDF (up to 300 recent reviews from up to 15 storefronts, 7 categories, 18 specific issues, version trends, 10 ranked fixes) within 24–48 h.
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