CRED reviews: what App Store users complain about
We read the 300 most recent App Store reviews of CRED: Credit Cards, Bills, UPI (by Dreamplug Technologies Private Limited) from 1 storefronts, dated 20 July 2026 to 22 October 2026. Average rating in this sample: 2.51★. All-time App Store rating: 4.8★ from 613k ratings. 198 reviews (66%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 93 | 31% |
| 4★ | 9 | 3% |
| 3★ | 20 | 7% |
| 2★ | 13 | 4% |
| 1★ | 165 | 55% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 69 | 2.07★ | 75% |
| September 2026 | 107 | 2.72★ | 59% |
| August 2026 | 86 | 2.71★ | 64% |
| July 2026 | 38 | 2.24★ | 74% |
What 1–3★ reviews mention
198 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 62 | 31% |
| Bugs | 36 | 18% |
| UX / design | 14 | 7% |
| Feature requests | 11 | 6% |
| Performance | 7 | 4% |
| Crashes / freezes | 6 | 3% |
| Ads | 4 | 2% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 45 of 198 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I am not able to use this app this is only showing good things are worth the wait…contact customer support not available” (1★, v6.0.8, 2026-08-05, IN) - Fix login / account access: 24 of 198 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“My Face ID and Password not working. To login I have to rest my password everytime, this new UI won’t allow me login even if I use my new Password” (1★, v6.0.7, 2026-08-03, IN) - Rethink usage limits: 11 of 198 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“The CRED app appears to have a serious iOS optimisation issue. On my iPhone 17, the device starts generating unusually high heat shortly after opening the app, even without performing any demanding tasks. This isn’t limited to my device either—the app seems to cause excessive he…” (1★, v6.1.4, 2026-09-30, IN) - Make trials and renewals transparent: 8 of 198 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Very shame on you !!!! After a long wait for 3 weeks , and you sent the same response about terms and conditions. you don’t deserve to have a successful platform , had a trust on CRED with this you have lost. Don’t you be shameful to give same response keeping customer wait for 3…” (1★, v6.0.4, 2026-07-26, IN) - Ship the most requested feature: 7 of 198 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I was trying to disable my UPI ID registered with cred. But I got no option to deregister or deactivate my UPI ID. I then contacted the cred support who clearly stated that they do not have any option and are unable to deactivate my UPIID. since I no longer use my old bank accoun…” (1★, v6.1.4, 2026-09-29, IN) - Improve content quality: 7 of 198 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Pathetic experience. They gave good deal in car insurance which made me purchase it . Later the policy document was a literal mess. When I contacted their care for correct details updation they said contact insurer ! Within 5 min they said this . CRED app sent complete wrong data…” (1★, v6.1.5, 2026-10-19, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.1.5 | 29 | 2.10★ | 72% |
| 6.1.4 | 60 | 2.28★ | 72% |
| 6.1.3 | 28 | 3.11★ | 50% |
| 6.1.2 | 23 | 2.00★ | 74% |
| 6.1.1 | 31 | 2.81★ | 58% |
| 6.1.0 | 19 | 3.00★ | 58% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-07-20 – 2026-10-22 | 2026-10-12 – 2026-10-23 |
| Avg stars in sample | 2.51★ | 3.42★ |
| 1–3★ share | 66% | 40% |
Is CRED your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Dreamplug Technologies Private Limited or Apple.
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FAQ
What do CRED users complain about most?
In 198 English-language 1–3★ App Store reviews from 2026-07-20 to 2026-10-22, the most-mentioned theme was pricing / subscription (31%) and the most-mentioned issue was “answer support requests” (45 reviews).
How many CRED App Store reviews are negative?
198 of 300 recent reviews (66%) gave 1–3 stars. Average rating in this sample: 2.51★.