PhonePe reviews: what App Store users complain about
We read the 300 most recent App Store reviews of PhonePe UPI, Payment, Recharge (by PHONEPE PRIVATE LIMITED) from 5 storefronts, dated 5 October 2026 to 22 October 2026. Average rating in this sample: 4.10★. All-time App Store rating: 4.7★ from 8.9M ratings. 72 reviews (24%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 211 | 70% |
| 4★ | 17 | 6% |
| 3★ | 15 | 5% |
| 2★ | 6 | 2% |
| 1★ | 51 | 17% |
What 1–3★ reviews mention
72 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 14 | 19% |
| Pricing / subscription | 13 | 18% |
| UX / design | 5 | 7% |
| Ads | 5 | 7% |
| Performance | 3 | 4% |
| Crashes / freezes | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Reduce ad frequency and length: 5 of 72 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
“I’ve been recommending PhonePe for years because of its simplicity, clean interface, and focus on making digital payments quick and convenient. Unfortunately, the latest app experience has become disappointing, with oversized ads taking up too much screen space and adding little…” (1★, v26.0925.00, 2026-10-13, CA) - Answer support requests: 5 of 72 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I sold my digital gold three times through PhonePe, but I have not received the money in my linked Canara Bank NRE account. The total amount I am waiting to receive is ₹23,296 from these three gold-sale transactions. I am an NRI living in London, UK, and I am struggling to cont…” (1★, v26.0925.00, 2026-10-18, GB) - Fix features broken by the latest update: 3 of 72 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“QR widget stopped working, no feedback on tap. Also on homelage please wait takes forever, why that can't be async? it blocks work forever had to switch to another UPI app temporarily due to buggy release. update app no important.” (1★, v26.0925.00, 2026-10-17, IN) - Fix notifications: 3 of 72 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I dont need 5000 reminders upon receiving amount.1 or 2 good notification is sufficient. Fix it please” (1★, v26.0911.08, 2026-10-09, IN) - Speed up loading: 3 of 72 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Unlike before the app doesn’t open immediately. Takes time to scan the face and open. Payment option is delayed too. Overall app has become slow” (3★, v26.0925.00, 2026-10-17, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 26.1009.00 | 17 | 4.41★ | 18% |
| 26.0925.00 | 180 | 4.02★ | 26% |
| 26.0911.08 | 82 | 4.45★ | 15% |
| 26.0828.18 | 16 | 3.62★ | 38% |
| 25.0613.05 | 5 | 1.80★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
Is PhonePe your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 5 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with PHONEPE PRIVATE LIMITED or Apple.
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FAQ
What do PhonePe users complain about most?
In 72 English-language 1–3★ App Store reviews from 2026-10-05 to 2026-10-22, the most-mentioned theme was bugs (19%) and the most-mentioned issue was “reduce ad frequency and length” (5 reviews).
How many PhonePe App Store reviews are negative?
72 of 300 recent reviews (24%) gave 1–3 stars. Average rating in this sample: 4.10★.