Dunnes Stores reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Dunnes Stores (by DUNNES STORES UNLIMITED COMPANY) from 2 storefronts, dated 10 July 2024 to 22 October 2026. Average rating in this sample: 3.72★. All-time App Store rating: 4.7★ from 130k ratings. 110 reviews (37%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 171 | 57% |
| 4★ | 19 | 6% |
| 3★ | 27 | 9% |
| 2★ | 20 | 7% |
| 1★ | 63 | 21% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 12 | 3.33★ | 42% |
| September 2026 | 22 | 4.32★ | 23% |
| August 2026 | 18 | 3.56★ | 44% |
| July 2026 | 23 | 3.57★ | 35% |
| June 2026 | 6 | 4.17★ | 33% |
| May 2026 | 11 | 3.55★ | 45% |
What 1–3★ reviews mention
110 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 27 | 25% |
| Bugs | 10 | 9% |
| UX / design | 9 | 8% |
| Feature requests | 8 | 7% |
| Crashes / freezes | 1 | 1% |
| Ads | 1 | 1% |
| Performance | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Justify or adjust the price: 11 of 110 1–3★ reviews. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“I moved from another supermarket to Dunnes a few years ago as I felt that Dunnes had upped their game with stock and particularly the quality. In more recent times I’ve been very impressed with their simply better range, specifically a lot of these products have good ingredients…” (2★, v2.43.0, 2026-02-24, IE) - Fix login / account access: 10 of 110 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Edit:still can’t log in after a year. Developer has suggested I reset my password, even though my login works in my browser. No, fix your app. I have to use my browser because the app says my username or password doesn’t match. I can’t remember if it’s ever let me sign in. It’s…” (1★, v2.28.0, 2025-03-27, IE) - Answer support requests: 9 of 110 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I just had a very unpleasant Customer service at your Dunnes citywest Tallaght store in the retail section, the way you made me feel for 10 Euros of shirt that I wanted to exchange for an even expensive shirt at that. The reason I moved on from Lidl to Dunnes was the CS, and now…” (1★, v2.33.0, 2025-06-27, IE) - Fix notifications: 3 of 110 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“It’ll tell you about some ridiculous offers but won’t push notifications for expiring vouchers which it has done occasionally.” (1★, v2.34.0, 2025-07-15, IE) - Make trials and renewals transparent: 3 of 110 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Incorrect delivery is a constant and very difficult to get a refund or delivery of item that you ordered!! Items always out of stock. Orders constantly updated. Drivers do not phone before hand and are constantly early.” (1★, v2.35.0, 2025-08-16, IE) - Ship the most requested feature: 3 of 110 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The Dunnes app is absolutely horrible. It’s frustrating to use seemingly when you want to browse women and children clothing. To access the grocery store is ok . I honestly won’t be using this app. Out of all the apps I have on my phone this is TRULY THE WORST. Please make the…” (1★, v2.35.0, 2025-08-14, IE)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 2.54.1 | 7 | 3.29★ | 43% |
| 2.53.0 | 9 | 3.56★ | 44% |
| 2.52.0 | 16 | 4.31★ | 25% |
| 2.51.1 | 6 | 3.83★ | 33% |
| 2.51.0 | 9 | 3.44★ | 44% |
| 2.50.0 | 17 | 3.41★ | 41% |
Versions with fewer than 5 reviews in the sample are left out.
Is Dunnes Stores your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Ireland storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with DUNNES STORES UNLIMITED COMPANY or Apple.
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FAQ
What do Dunnes Stores users complain about most?
In 110 English-language 1–3★ App Store reviews from 2024-07-10 to 2026-10-22, the most-mentioned theme was pricing / subscription (25%) and the most-mentioned issue was “justify or adjust the price” (11 reviews).
How many Dunnes Stores App Store reviews are negative?
110 of 300 recent reviews (37%) gave 1–3 stars. Average rating in this sample: 3.72★.