CRED on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of CRED: Credit Cards, Bills, UPI (by Dreamplug Technologies Private Limited) from 1 store locales, dated 12 October 2026 to 23 October 2026. Average rating in this sample: 3.42★. All-time Google Play rating: 4.8★ from 3.0M ratings. 119 reviews (40%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 147 | 49% |
| 4★ | 34 | 11% |
| 3★ | 14 | 5% |
| 2★ | 8 | 3% |
| 1★ | 97 | 32% |
What 1–3★ reviews mention
119 English-language 1–3★ reviews in the sample (India store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 30 | 25% |
| Bugs | 22 | 18% |
| Feature requests | 5 | 4% |
| UX / design | 5 | 4% |
| Performance | 4 | 3% |
| Crashes / freezes | 3 | 3% |
| Ads | 3 | 3% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 28 of 119 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Recently, my friend sent ₹50,000 through CRED, but the recipient did not receive the money. When we contacted customer support through online chat, they gave us the same response and asked us to wait. This is the worst payment app I have ever used. I would strongly recommend choo…” (1★, v6.1.5.168, 2026-10-20, IN) - Fix login / account access: 9 of 119 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Fraud app auto deduct amount from my upi. this happen without otp money transfer to another unknown person account.” (1★, v6.1.5.168, 2026-10-15, IN) - Make trials and renewals transparent: 9 of 119 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Very disappointing experience with CRED. My payment/refund issue has not been resolved, and my account has also been blocked, which has caused unnecessary trouble. I have tried to get proper assistance regarding my refund and account access, but the support experience has been ex…” (1★, v6.1.5.168, 2026-10-15, IN) - Ship the most requested feature: 4 of 119 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Dear Cred Team, can you please give an option to mute sounds of the app. Why do we need three different sounds for one transaction? And no option to mute them.” (3★, v6.1.5.168, 2026-10-13, IN) - Stop data / progress loss: 3 of 119 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Delivery service is very bad no one is there for the solution everyone's is liar 2 times I deleted my review. This time I am not deleting my review and shadowfax service they provide delivery boy number but that number is switched off. and delivery boy is very bad. He is calling…” (1★, v6.1.5.168, 2026-10-22, IN) - Fix in-use crashes and freezes: 3 of 119 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“please dont use any extra services from cred. I bought an insurance using cred garage, and the policy shows as still processing. I called the cred support. They said just to know what is happening and why its on hold, it will take upto 6 days (to get a call back from cred team ju…” (1★, v6.1.5.168, 2026-10-20, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 6.1.5.168 | 153 | 3.39★ | 40% |
| 6.1.4.157 | 81 | 3.65★ | 35% |
| 6.1.3.151 | 6 | 4.33★ | 17% |
| 6.1.0.124 | 6 | 4.17★ | 17% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-07-20 – 2026-10-22 | 2026-10-12 – 2026-10-23 |
| Avg stars in sample | 2.51★ | 3.42★ |
| 1–3★ share | 66% | 40% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the India store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Dreamplug Technologies Private Limited or Google.
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FAQ
What do CRED users complain about most?
In 119 English-language 1–3★ Google Play reviews from 2026-10-12 to 2026-10-23, the most-mentioned theme was pricing / subscription (25%) and the most-mentioned issue was “answer support requests” (28 reviews).
How many CRED Google Play reviews are negative?
119 of 300 recent reviews (40%) gave 1–3 stars. Average rating in this sample: 3.42★.