HDFC Bank reviews: what App Store users complain about
We read the 300 most recent App Store reviews of HDFC Bank App: Banking & Cards (by HDFC Bank Ltd) from 6 storefronts, dated 20 July 2026 to 22 October 2026. Average rating in this sample: 2.33★. All-time App Store rating: 4.8★ from 468k ratings. 215 reviews (72%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 72 | 24% |
| 4★ | 13 | 4% |
| 3★ | 26 | 9% |
| 2★ | 20 | 7% |
| 1★ | 169 | 56% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 68 | 1.74★ | 90% |
| September 2026 | 85 | 2.16★ | 76% |
| August 2026 | 87 | 2.24★ | 72% |
| July 2026 | 60 | 3.37★ | 43% |
What 1–3★ reviews mention
215 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 108 | 50% |
| UX / design | 36 | 17% |
| Performance | 32 | 15% |
| Feature requests | 26 | 12% |
| Crashes / freezes | 23 | 11% |
| Pricing / subscription | 21 | 10% |
| Ads | 3 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 61 of 215 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Probably one of the worst banking apps. There isn’t a single thing you can do being an NRI. The confirm button doesn’t even work for self KYC. Firstly, I don’t even know why should NRIs have to self KYC every 3 years. Hit a wrong pin login - you’ll get hundred emails and texts th…” (1★, v11.1.0, 2026-09-30, US) - Speed up loading: 28 of 215 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“I think developer should focus on app performance rather than cosmetic changes. Slow, laggy, number pad wrong response, loading freeze. PLEASE We dont need COSMETIC beauty ,need smooth performance” (1★, v11.0.1, 2026-08-19, IN) - Fix in-use crashes and freezes: 20 of 215 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“One of the worst mobile banking experiences. Payments frequently get stuck on the loading screen, making the app unreliable when it matters most. Restarting the phone every time is not a solution. I raised a complaint through the app, but it was ignored. A bank of HDFC’s reputat…” (1★, v10.1.7, 2026-08-04, IN) - Ship the most requested feature: 15 of 215 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Please make it is to download statement FYs wise. Give option to select FY for upto 10 years in dropdown menu. Currently have to select dates for each year.” (3★, v11.1.0, 2026-09-19, IN) - Soften the redesign backlash: 13 of 215 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Not user friendly and it’s take time west old version is very good and new version is complicated 00000 rating” (1★, v11.0.1, 2026-09-03, IN) - Improve content quality: 13 of 215 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Buggy laggy - can't add hdfc cards in bills. Hdfc is not listed as provider🤣. And no option to add via card no. - fetched incorrect bill for loan account resulting in 70 point drop in cibil score cause bill was partially paid - No notifications for bills - RM calls only to sell…” (1★, v11.1.0, 2026-10-22, IN)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 11.1.0 | 126 | 2.02★ | 81% |
| 11.0.1 | 76 | 2.11★ | 78% |
| 10.1.7 | 86 | 2.92★ | 53% |
| 8.2.5 | 7 | 1.43★ | 100% |
Versions with fewer than 5 reviews in the sample are left out.
Is HDFC Bank your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; India storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 6 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with HDFC Bank Ltd or Apple.
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FAQ
What do HDFC Bank users complain about most?
In 215 English-language 1–3★ App Store reviews from 2026-07-20 to 2026-10-22, the most-mentioned theme was bugs (50%) and the most-mentioned issue was “fix login / account access” (61 reviews).
How many HDFC Bank App Store reviews are negative?
215 of 300 recent reviews (72%) gave 1–3 stars. Average rating in this sample: 2.33★.