CommBank reviews: what App Store users complain about

We read the 300 most recent App Store reviews of CommBank (by Commonwealth Bank of Australia) from 3 storefronts, dated 21 September 2025 to 22 October 2026. Average rating in this sample: 1.81★. All-time App Store rating: 4.7★ from 300k ratings. 257 reviews (86%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

257 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 96 of 257 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Signing in to this app even once automatically changes all transactions, logins and forms of verification to require logging in to the app, even when no verification was required before. Needless to say this is extremely inconvenient.” (1★, v5.44.0.158703, 2026-01-26, AU)
2. Answer support requests: 34 of 257 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “Give it one star only because I can’t give it zero. Trying to get onto a real person through the app is a total nightmare. You get stuck in an endless loop with a useless chatbot, and when you finally manage to press for a human, you’re left cooling your heels in a queue for hour…” (1★, v5.54.0.170010, 2026-06-11, AU)
3. Fix notifications: 19 of 257 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
   “It would be hard to overemphasise how Jurassic the two factor authentication is for commbank. So many steps across two devices. I log in and out all day for several businesses. Pure pain point in my day, every day. Look at what Xero does, a hard press on a dropdown notification…” (1★, v5.52.1.168792, 2026-05-22, AU)
4. Fix in-use crashes and freezes: 19 of 257 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “Try to view bills and the app freezes and crashes, only just started happening lately.” (1★, v5.45.1.162134, 2026-02-14, AU)
5. Improve content quality: 18 of 257 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “ZERO STARS FOR THIS!! Opened up the app this morning and immediately saw that the app has now forced you to separate personal & business banking accounts! Very disappointed, highly inconvenient for sole traders like myself. It is very convenient having quick access to both types…” (1★, v5.52.1.168792, 2026-05-19, AU)
6. Ship the most requested feature: 12 of 257 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “Please provide the option to change the client number on the app. This is crucial on shared devices. The only option I have is to delete the app, reinstall it and enter the other client number. Then we do it all again to use a different client number. This is completely impractic…” (1★, v5.43.0.158057, 2026-01-19, AU)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

App Store vs Google Play

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 3 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Commonwealth Bank of Australia or Apple.

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FAQ

What do CommBank users complain about most?

In 257 English-language 1–3★ App Store reviews from 2025-09-21 to 2026-10-22, the most-mentioned theme was bugs (35%) and the most-mentioned issue was “fix login / account access” (96 reviews).

How many CommBank App Store reviews are negative?

257 of 300 recent reviews (86%) gave 1–3 stars. Average rating in this sample: 1.81★.