CommBank on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of CommBank (by Commbank Australia) from 1 store locales, dated 25 May 2026 to 23 October 2026. Average rating in this sample: 2.90★. All-time Google Play rating: 3.7★ from 76k ratings. 170 reviews (57%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 110 | 37% |
| 4★ | 20 | 7% |
| 3★ | 22 | 7% |
| 2★ | 27 | 9% |
| 1★ | 121 | 40% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 41 | 2.76★ | 63% |
| September 2026 | 54 | 2.98★ | 57% |
| August 2026 | 71 | 3.11★ | 49% |
| July 2026 | 63 | 2.98★ | 51% |
| June 2026 | 59 | 2.69★ | 63% |
| May 2026 | 12 | 2.42★ | 75% |
What 1–3★ reviews mention
170 English-language 1–3★ reviews in the sample (Australia store, English), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 46 | 27% |
| Pricing / subscription | 37 | 22% |
| Feature requests | 16 | 9% |
| Crashes / freezes | 14 | 8% |
| UX / design | 12 | 7% |
| Performance | 2 | 1% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 41 of 170 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I enter my login then it says my client or password is incorrect why I set the password up at a CommBank branch” (1★, v5.57.2, 2026-08-03, AU) - Fix notifications: 11 of 170 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“App does not properly send notifications/reminders (Galaxy Phone) for upcoming credit card payments.” (1★, v5.62.0, 2026-10-06, AU) - Answer support requests: 11 of 170 1–3★ reviews. What to do: Add an in-app contact option and reply to these Google Play reviews; Google Play lets developers respond publicly.
“Missing functions, impossible to talk to a human (they force you to use an AI called Ceba for customer support). So frustrated they have me considering changing all my banking to someone else.” (1★, v?, 2026-08-18, AU) - Fix in-use crashes and freezes: 8 of 170 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I used to like this app, but now it is killing me. They've broken my ability to paste from my password keeper to the password entry field. I guess someone wants me to write down my 100 plus bit randomised passwords, something I've managed to avoid for 2 decades now. or they want…” (1★, v5.52.0.2602, 2026-05-31, AU) - Ease paywall pressure: 7 of 170 1–3★ reviews. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“every few months I get locked out of my account even though i am using biometrics and have my password presaved and every time have to call to get it fix due to not having a card for that account” (1★, v5.11.0.2351, 2026-05-27, AU) - Ship the most requested feature: 6 of 170 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Full of annoyances and bugs :( Transfer descriptions and account names have a tiny, case-insensitive and non-emoji supported character limit. No ability to add notes to transactions. New offset accounts just mysteriously vanish until you restart the app. No ability to add custom…” (1★, v5.58.0, 2026-08-22, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.63.0 | 8 | 2.12★ | 75% |
| 5.62.0 | 19 | 2.74★ | 68% |
| 5.61.0 | 11 | 2.82★ | 64% |
| 5.60.0 | 25 | 3.44★ | 48% |
| 5.59.0 | 13 | 3.85★ | 31% |
| 5.58.0 | 12 | 2.25★ | 67% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2025-09-21 – 2026-10-22 | 2026-05-25 – 2026-10-23 |
| Avg stars in sample | 1.81★ | 2.90★ |
| 1–3★ share | 86% | 57% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the Australia store, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Commbank Australia or Google.
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FAQ
What do CommBank users complain about most?
In 170 English-language 1–3★ Google Play reviews from 2026-05-25 to 2026-10-23, the most-mentioned theme was bugs (27%) and the most-mentioned issue was “fix login / account access” (41 reviews).
How many CommBank Google Play reviews are negative?
170 of 300 recent reviews (57%) gave 1–3 stars. Average rating in this sample: 2.90★.