ANZ Plus reviews: what App Store users complain about
We read the 300 most recent App Store reviews of ANZ Plus (by ANZ Banking Group Limited) from 1 storefronts, dated 30 October 2024 to 17 October 2026. Average rating in this sample: 3.24★. All-time App Store rating: 4.8★ from 56k ratings. 141 reviews (47%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 130 | 43% |
| 4★ | 29 | 10% |
| 3★ | 20 | 7% |
| 2★ | 25 | 8% |
| 1★ | 96 | 32% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 6 | 3.67★ | 33% |
| September 2026 | 9 | 2.33★ | 67% |
| August 2026 | 10 | 2.80★ | 50% |
| July 2026 | 5 | 3.80★ | 40% |
| June 2026 | 11 | 2.27★ | 64% |
| March 2026 | 7 | 2.71★ | 71% |
What 1–3★ reviews mention
141 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 50 | 35% |
| Bugs | 36 | 26% |
| Feature requests | 24 | 17% |
| UX / design | 15 | 11% |
| Crashes / freezes | 9 | 6% |
| Performance | 4 | 3% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 65 of 141 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Has generally been an OK App and worked reasonably well…A little basic perhaps, but then it suits the ethos of the Plus account…. However, I’ve noticed with r cent versions the Face ID login keeps breaking…I have to log in with passcode, toggle the Face ID option in security to…” (3★, v1.0.393, 2025-12-16, AU) - Answer support requests: 31 of 141 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Look it’s a great app! However, support to get access to your money or to ask a question you have to wait days on end. There is no phone line you can call as it is all digital based and ANZ help line refers you to contact their coach which again TAKE DAYS to respond. On their web…” (1★, v1.0.319, 2025-04-09, AU) - Ship the most requested feature: 12 of 141 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I like the idea behind ANZ Plus, but the inability to rename accounts makes it difficult to use multiple accounts for budgeting. The app allows up to 10 Everyday accounts, two Growth Savers and two Flex Savers, yet they all appear under generic names. It’s hard to tell at a glanc…” (1★, v1.0.470, 2026-09-29, AU) - Ease paywall pressure: 8 of 141 1–3★ reviews. What to do: Keep core features usable for free users or explain clearly what is paid; show the paywall less often.
“I've had this app running for 48 hours and it's registration process is still not finished. You can't send an email for help to anzplushelp email because it's not monitored. You can't send a message to a coach because the app is still running and you can't escape the locke…” (1★, v1.0.414, 2026-03-18, AU) - Rethink usage limits: 8 of 141 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“The $10,000 monthly limit on Bitcoin-only exchanges is utterly ridiculous. It’s 2025 — the US has a Bitcoin Strategic Reserve — yet ANZ treats Bitcoin like it’s 2015. I raised this with Support in extensive discussions and got nowhere. The developer’s boilerplate response just ad…” (1★, v1.0.316, 2025-03-26, AU) - Fix in-use crashes and freezes: 7 of 141 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“They have the ability to take your money from you. They will freeze your accounts. Then when you report it to AFCA they will just close the whole account. Support is useless. Its all email/app support. They hate customers who dispute transactions. Anz owes me $33,000” (1★, v1.0.457, 2026-08-18, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 1.0.395 | 14 | 3.79★ | 36% |
| 1.0.393 | 5 | 3.00★ | 60% |
| 1.0.348 | 5 | 2.80★ | 60% |
| 1.0.344 | 8 | 3.50★ | 38% |
| 1.0.321 | 5 | 4.60★ | 20% |
| 1.0.304 | 5 | 1.80★ | 80% |
Versions with fewer than 5 reviews in the sample are left out.
Is ANZ Plus your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with ANZ Banking Group Limited or Apple.
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FAQ
What do ANZ Plus users complain about most?
In 141 English-language 1–3★ App Store reviews from 2024-10-30 to 2026-10-17, the most-mentioned theme was pricing / subscription (35%) and the most-mentioned issue was “fix login / account access” (65 reviews).
How many ANZ Plus App Store reviews are negative?
141 of 300 recent reviews (47%) gave 1–3 stars. Average rating in this sample: 3.24★.