NAB reviews: what App Store users complain about
We read the 201 most recent App Store reviews of NAB Mobile Banking (by National Australia Bank) from 7 storefronts, dated 18 July 2010 to 22 October 2026. Average rating in this sample: 3.09★. All-time App Store rating: 4.8★ from 238k ratings. 105 reviews (52%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 83 | 41% |
| 4★ | 13 | 6% |
| 3★ | 16 | 8% |
| 2★ | 17 | 8% |
| 1★ | 72 | 36% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 19 | 3.37★ | 53% |
| September 2026 | 37 | 3.38★ | 46% |
| August 2026 | 23 | 3.09★ | 48% |
| July 2026 | 27 | 3.74★ | 33% |
| June 2026 | 40 | 3.20★ | 45% |
| May 2026 | 8 | 4.00★ | 25% |
What 1–3★ reviews mention
105 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 38 | 36% |
| Pricing / subscription | 17 | 16% |
| UX / design | 15 | 14% |
| Feature requests | 10 | 10% |
| Crashes / freezes | 8 | 8% |
| Performance | 4 | 4% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 38 of 105 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“From the moment I was pushed into this account as Citibank closed I’ve had nothing but issues logging in and excuses as to why I’ve had to change my password or get my account off lock time and time again, today I will be closing my account and never recommending them, Commbank a…” (1★, v10.7.0, 2026-08-24, AU) - Answer support requests: 10 of 105 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Instant regret from using spaces feature cannot transfer my money from spaces, keeps showing “Something went wrong” error, now my money is stuck. And no response from chat support.” (1★, v10.5.0, 2026-07-22, AU) - Fix in-use crashes and freezes: 6 of 105 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Good app - when it works. Crashes waaaaay too often. Otherwise it does as it should - i.e. displaying account balances and can perform transfers. However needs to be able to add new transferee account through app. The whole point is to be mobile, and if out with friends and needi…” (2★, v2.1.0, 2012-04-29, US) - Ship the most requested feature: 5 of 105 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I am currently overseas for work and had to buy a new phone. I logged into the app and because it’s a new phone sent a code to my Australian phone number which I don’t have here. Went the the chat line and just couldn’t get through to speak to a human. Like most AI products it ju…” (1★, v9.138.0, 2024-01-01, US) - Fix features broken by the latest update: 4 of 105 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Second time in a week thd apps stopped working! It’s probably due to lack of staff as they’re just another greedy bank closing down all their branches” (1★, v10.9.0, 2026-09-22, AU) - Fix notifications: 4 of 105 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“This app has become so annoying with the constant rubbish. All I want to do when I log into this app is see my accounts and conduct my banking. But half the time the app is filled with annoying notifications/insites/spending goals/ads/offers/trying to predict what my next bills…” (1★, v10.1.0, 2026-06-03, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 10.11.0 | 13 | 2.85★ | 69% |
| 10.9.0 | 32 | 3.25★ | 50% |
| 10.7.0 | 20 | 3.65★ | 35% |
| 10.5.0 | 29 | 3.59★ | 38% |
| 10.3.0 | 24 | 3.58★ | 38% |
| 10.1.0 | 32 | 3.28★ | 41% |
Versions with fewer than 5 reviews in the sample are left out.
Is NAB your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 7 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with National Australia Bank or Apple.
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FAQ
What do NAB users complain about most?
In 105 English-language 1–3★ App Store reviews from 2010-07-18 to 2026-10-22, the most-mentioned theme was bugs (36%) and the most-mentioned issue was “fix login / account access” (38 reviews).
How many NAB App Store reviews are negative?
105 of 201 recent reviews (52%) gave 1–3 stars. Average rating in this sample: 3.09★.