Westpac reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Westpac (by Westpac Banking Corporation) from 4 storefronts, dated 31 May 2025 to 21 October 2026. Average rating in this sample: 2.71★. All-time App Store rating: 4.5★ from 60k ratings. 187 reviews (62%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 86 | 29% |
| 4★ | 27 | 9% |
| 3★ | 30 | 10% |
| 2★ | 28 | 9% |
| 1★ | 129 | 43% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 18 | 2.89★ | 61% |
| September 2026 | 17 | 2.71★ | 59% |
| August 2026 | 17 | 3.24★ | 47% |
| July 2026 | 13 | 2.69★ | 62% |
| June 2026 | 19 | 2.53★ | 68% |
| May 2026 | 15 | 3.53★ | 33% |
What 1–3★ reviews mention
187 English-language 1–3★ reviews in the sample (Canada, Australia, India, UK, Ireland, US and New Zealand storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 80 | 43% |
| Crashes / freezes | 38 | 20% |
| Pricing / subscription | 27 | 14% |
| UX / design | 23 | 12% |
| Feature requests | 17 | 9% |
| Performance | 11 | 6% |
| Ads | 3 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 62 of 187 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“STOP disabling face-reading app access without notice!! I’m SICK OF having to update these ridiculously impossible to type passwords every time Barry from app development thinks he has an idea. Being forced to have both work and personal account set up on the same login (which we…” (1★, v11.6.0, 2025-05-31, AU) - Fix in-use crashes and freezes: 37 of 187 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Used to be one of reliable banking apps. However whenever I open the app it keeps freezing. Any reason for this? It has happened recently??” (1★, v11.8.2, 2025-11-08, AU) - Answer support requests: 19 of 187 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Chat never works the worst online customer support service!” (1★, v12.0.4, 2026-05-09, AU) - Fix notifications: 13 of 187 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“In the recent update, now my notifications doesn’t show up immediately anymore. All my push Notifications settings are all ON, Reinstalled the app, app and phone is up to date, doesnt fix it at all. Notifications shows up extremely late, even in the middle of night. Super annoyi…” (1★, v12.0.3, 2026-05-02, AU) - Stop data / progress loss: 10 of 187 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Constantly having issues with this app. Trying to use the pay anyone feature on my personal banking and it’s letting me select the person or add the person but then doesn’t go to the next page to confirm details. Just gets stuck loading. I have deleted the app, reset my phone, sp…” (1★, v11.7.0, 2025-07-27, AU) - Speed up loading: 10 of 187 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Always showing experiencing difficulties when updating my own details. Slow in loading chats.” (1★, v11.6.0, 2025-06-13, AU)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 12.2.1 | 9 | 3.11★ | 56% |
| 12.2.0 | 18 | 2.50★ | 67% |
| 12.1.5 | 18 | 3.11★ | 50% |
| 12.1.3 | 9 | 2.78★ | 67% |
| 12.1.2 | 6 | 2.83★ | 50% |
| 12.1.0 | 7 | 3.00★ | 57% |
Versions with fewer than 5 reviews in the sample are left out.
Is Westpac your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; Australia storefront first, then the other English-language storefronts (Canada, Australia, India, UK, Ireland, US, New Zealand), 4 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews only; a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Westpac Banking Corporation or Apple.
More popular app reports
- ANZ Plus reviews (47% of 300 recent App Store reviews at 1–3★)
- CommBank reviews (86% of 300 recent App Store reviews at 1–3★)
- NAB reviews (52% of 201 recent App Store reviews at 1–3★)
- Up Bank reviews (30% of 300 recent App Store reviews at 1–3★)
- Waitrose reviews (74% of 300 recent App Store reviews at 1–3★)
- Fido My Account reviews (92% of 300 recent App Store reviews at 1–3★)
- TD Canada reviews (47% of 300 recent App Store reviews at 1–3★)
- PTSB reviews (92% of 300 recent App Store reviews at 1–3★)
Canada, Australia, India & Ireland apps · UK & European apps · More popular US apps · All app complaint reports
FAQ
What do Westpac users complain about most?
In 187 English-language 1–3★ App Store reviews from 2025-05-31 to 2026-10-21, the most-mentioned theme was bugs (43%) and the most-mentioned issue was “fix login / account access” (62 reviews).
How many Westpac App Store reviews are negative?
187 of 300 recent reviews (62%) gave 1–3 stars. Average rating in this sample: 2.71★.