Revunda · Free mini check · Sample reports · Rating badge · All app reports · App comparisons
British Airways app reviews: what users complain about
We ran Revunda on 300 of the most recent public App Store reviews of British Airways (Travel, by British Airways Plc) from 2 storefronts, dated 2022-11-05 to 2026-10-22. Average rating in this sample: 2.17★. Its all-time US App Store rating is 4.5★ from 272K ratings. 206 reviews contained a complaint; the biggest theme was bugs (74%).
Free App Store check Get the full report for your app – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with British Airways? Compare your app with British Airways and one more rival – Competitor Pack €29 · see a real replies sample
Download the full British Airways report (PDF, free)
Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 152 | 74% | 2.4 |
| Feature requests | 87 | 42% | 2.1 |
| UX / design | 86 | 42% | 2.2 |
| Performance | 41 | 20% | 2.4 |
| Crashes / freezes | 27 | 13% | 2.7 |
| Pricing / subscription | 21 | 10% | 2.2 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Simplify navigation: 43 complaining reviews, avg severity 2.2/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“This App is not intuitive it’s inefficient and difficult to find all flights, seats, flights numbers etc in one easy to navigate window. They could learn a lot from the American Airlines App” (1★, v7.3.0, GB) - Fix login / account access: 33 complaining reviews, avg severity 2.7/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“There is no account info page in the app.” (1★, v6.5.1, CA) - Soften the redesign backlash: 26 complaining reviews, avg severity 2.2/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Another update and another failure. I was happy to keep using the old app after reading the terrible reviews for the new version, but now you’re FORCING people to update by putting a message up that the old app has “expired” and I “MUST” update it. I will n…” (1★, v7.2.1, GB) - Answer support requests: 18 complaining reviews, avg severity 2.4/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Disappointed with the app and the response when trying to contact BA. Have had a flight & Seats booked with BA from Singapore to London for nearly 9 months, one month before the flight, it disappeared from the app saying flight disrupted contact BA - complete…” (1★, v7.2.2, GB) - Ship the most requested feature: 20 complaining reviews, avg severity 1.9/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I booked two tickets. I’m traveling with my wife. I would ask you to consider making the option to add my boarding pass for the second passenger linked to the first. There is no reason to make me have to get back into the home section and scroll through the bo…” (2★, v5.101, CA) - Fix in-use crashes and freezes: 15 complaining reviews, avg severity 2.5/3. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Never experienced an app this bad. These developers aren’t worth a fraction of their salaries - the absolute worst app designed and published. Not even a real app- uses a hybrid web view which always crashes. Just updated to the newest version and it’s stuck o…” (1★, v7.2.1, GB)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 7.3.0 | 46 | 2.5 | 52% |
| 7.2.2 | 42 | 2.4 | 64% |
| 7.2.1 | 52 | 2.4 | 63% |
| 7.2.0 | 8 | 1.8 | 75% |
| 7.1.0 | 5 | 1.8 | 80% |
| 7.0.2 | 4 | 2.2 | 100% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in British Airways?
In 300 recent App Store reviews (2022-11-05 to 2026-10-22), the most common complaint theme was bugs (74% of complaining reviews), and the top specific issue was “simplify navigation” (43 reviews).
How many British Airways reviews are negative?
206 of 300 recent reviews (69%) contained a complaint. Average rating in this sample: 2.17★. Its all-time US App Store rating is 4.5★ from 272K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with British Airways Plc.
Compare British Airways with rivals
More app complaint reports
- Flighty reviews: top complaints (Travel)
- Airbnb reviews: top complaints (Travel)
- Booking.com reviews: top complaints (Travel)
- Expedia reviews: top complaints (Travel)
- Fly Delta reviews: top complaints (Travel)
- Vrbo reviews: top complaints (Travel)
- Hopper reviews: top complaints (Travel)
- KAYAK reviews: top complaints (Travel)
All 216 app reports · Free App Store rating badge for your site
Free App Store check Get my report – €19 20 ready replies to your real bad reviews – €9 See a sample report
Competing with an app like this one? The Competitor Pack (€29) compares your app with up to 2 competitors side by side.