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Canva AI Photo & Video Editor App Store reviews: what users complain about
We ran AppGripe on 500 of the most recent public App Store reviews of Canva AI Photo & Video Editor (Design, by Canva) from 3 storefronts, dated 2026-06-09 to 2026-10-19. Average rating in this sample: 4.24★. 87 reviews contained a complaint.
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Complaint categories
| Category | Reviews | Avg severity (0–3) |
|---|---|---|
| Bugs | 44 | 2.3 |
| Pricing / subscription | 34 | 2.1 |
| UX / design | 23 | 2.3 |
| Feature requests | 22 | 2.0 |
| Performance | 21 | 2.2 |
| Crashes / freezes | 8 | 2.4 |
| Ads | 1 | 1.6 |
A review can count in several categories. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Ease paywall pressure: 18 complaining reviews, avg severity 2.0/3.
“Say, do you want an easy, free Video editor? Don’t use canva. You need to buy canva premium or something (whatever the crown is) to do simple things like removing backgrounds. Wouldn’t recommend” (1★, v4.230.0, GB) - Justify or adjust the price: 18 complaining reviews, avg severity 2.0/3.
“Takes ages to edit anything have ti ask it the same thing 3 or 4 times before it actually does it. Definitely not worth paying for.” (1★, v4.231.0, GB) - Simplify navigation: 16 complaining reviews, avg severity 2.2/3.
“I find this an extremely frustrating app and not at all intuitive to use” (1★, v1.123.1, GB) - Soften the redesign backlash: 8 complaining reviews, avg severity 2.4/3.
“Before AI, canva was my go-to app for designing leaflets and flyers. Unfortunately, with the introduction of the AI, it’s make everything so much more complicated. I no longer use this app as the AI exhausts me.” (1★, v4.227.0, GB) - Speed up loading: 7 complaining reviews, avg severity 2.2/3.
“Just not good I tried to use it and uploaded loads of photos and it was so laggy and just not straight forward and I just can’t do anything sorry but I rate you 1 star” (1★, v4.224.0, GB)
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 19 October 2026. We have no relationship with Canva.
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