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Shazam app reviews: what users complain about

We ran Revunda on 300 of the most recent public App Store reviews of Shazam: Find Music & Concerts (Music, by Apple) from 15 storefronts, dated 2026-10-12 to 2026-10-22. Average rating in this sample: 4.29★. Its all-time US App Store rating is 4.9★ from 8.9M ratings. 53 reviews contained a complaint; the biggest theme was bugs (94%).

Download the full Shazam report (PDF, free)

Complaint categories

A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.

Top issues, ranked by reviews × severity

1. Improve content quality: 40 complaining reviews, avg severity 2.1/3. What to do: Review the content areas users name; add a "report a problem" button on content.
   “Finds the wrong song 8 straight times on the same song… just guessing a second in with songs not even similar” (1★, v18.21, US)
2. Speed up loading: 5 complaining reviews, avg severity 2.3/3. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “I would say a good 50-60% of the time it doesn’t even work when trying to identity songs. And it’s slow too. SoundHound is much better.” (1★, v27.1, US)
3. Ship the most requested feature: 3 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
   “Shazam’s poor recognition of classical music needs to be addressed as a matter of urgency. There is little point in being able to identify obscure songs and mediocre tracks if the app cannot reliably recognise classical music. For a music-identification servi…” (1★, v27.1, JP)

Rating by app version (newest first)

Versions with fewer than 3 reviews in the sample are left out.

FAQ

What do users complain about most in Shazam?

In 300 recent App Store reviews (2026-10-12 to 2026-10-22), the most common complaint theme was bugs (94% of complaining reviews), and the top specific issue was “improve content quality” (40 reviews).

How many Shazam reviews are negative?

53 of 300 recent reviews (18%) contained a complaint. Average rating in this sample: 4.29★. Its all-time US App Store rating is 4.9★ from 8.9M ratings.

Can I get the same report for my own app?

Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.

How to read this

Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Apple.

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