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Planet Fitness app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Planet Fitness (Fitness, by Planet Fitness Holdings, LLC) from 2 storefronts, dated 2021-03-01 to 2026-10-22. Average rating in this sample: 2.66★. Its all-time US App Store rating is 4.9★ from 815K ratings. 193 reviews contained a complaint; the biggest theme was bugs (52%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Bugs | 101 | 52% | 2.3 |
| Feature requests | 90 | 47% | 1.9 |
| UX / design | 76 | 39% | 1.9 |
| Performance | 30 | 16% | 2.2 |
| Pricing / subscription | 29 | 15% | 2.2 |
| Crashes / freezes | 20 | 10% | 2.7 |
| Ads | 5 | 3% | 1.6 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Soften the redesign backlash: 69 complaining reviews, avg severity 1.9/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Update: Staff at my home gym showed me how to get to the membership QR code. I still think the new app updates were released too early in development and are challenging to navigate.” (3★, v10.0.3, US) - Ship the most requested feature: 45 complaining reviews, avg severity 1.7/3. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I would love to be able to use this app for more than just checking in, but there is too much equipment missing from the exercises you can track in the app. Yes, you can manually add an exercise, but you can’t even name it to keep track of the equipment used…” (2★, v10.0.3, US) - Simplify navigation: 40 complaining reviews, avg severity 1.8/3. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“The most recent update to this app is just poorly designed. It’s cluttered and the most used feature in the app is now hidden in the menus. The club pass needs to be the first thing that pops up when you open the app. I’m all for a brand/page refresh - when i…” (2★, v10.0.2, US) - Fix login / account access: 29 complaining reviews, avg severity 2.4/3. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Everytime I try logging in it says please verify your account but it never sent anything to my email and when the option showed respond code it kicked me out of the app and never sent anything” (1★, v9.3.11, CA) - Stop data / progress loss: 28 complaining reviews, avg severity 2.2/3. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“Almost everything about the updated app is plain bad. Worst of all, my data went missing with the new app update.” (1★, v10.0.1, US) - Improve content quality: 21 complaining reviews, avg severity 2.0/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Not all activities are listed for you to enter. If you enter an activity and make a mistake you cannot edit it nor can you delete it and enter it correctly. NOT USING Apple fitness app.” (1★, v10.0.2, US)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 10.0.4 | 12 | 2.1 | 75% |
| 10.0.3 | 42 | 1.8 | 93% |
| 10.0.2 | 50 | 1.8 | 88% |
| 10.0.1 | 45 | 2.2 | 82% |
| 10.0.0 | 9 | 2.2 | 78% |
| 9.12.5 | 4 | 4.0 | 25% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Planet Fitness?
In 300 recent App Store reviews (2021-03-01 to 2026-10-22), the most common complaint theme was bugs (52% of complaining reviews), and the top specific issue was “soften the redesign backlash” (69 reviews).
How many Planet Fitness reviews are negative?
193 of 300 recent reviews (64%) contained a complaint. Average rating in this sample: 2.66★. Its all-time US App Store rating is 4.9★ from 815K ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Planet Fitness Holdings, LLC.
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