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Expedia app reviews: what users complain about
We ran AppGripe on 300 of the most recent public App Store reviews of Expedia: Hotels, Flights, Cars (Travel, by Expedia, Inc.) from 3 storefronts, dated 2026-08-18 to 2026-10-22. Average rating in this sample: 2.96★. Its all-time US App Store rating is 4.8★ from 6M ratings. 112 reviews contained a complaint; the biggest theme was pricing / subscription (65%).
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Complaint categories
| Category | Reviews | Share of complaints | Avg severity (0–3) |
|---|---|---|---|
| Pricing / subscription | 73 | 65% | 2.2 |
| Bugs | 36 | 32% | 2.5 |
| Feature requests | 21 | 19% | 2.0 |
| UX / design | 13 | 12% | 2.2 |
| Performance | 8 | 7% | 2.6 |
| Crashes / freezes | 6 | 5% | 2.9 |
A review can count in several categories, so shares add up to more than 100%. Severity is the AI's estimate of how bad the problem is for the user.
Top issues, ranked by reviews × severity
- Answer support requests: 76 complaining reviews, avg severity 2.2/3. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Service is bad when it comes to actually getting your bookings, specially on cars. They have no responsibility if the car you rented or booking you made requires something different then what it was told with Expedia. When you contact customer service they can…” (1★, v2026.41, US) - Make trials and renewals transparent: 23 complaining reviews, avg severity 2.2/3. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“I asked agent to change my flight and I keep on asking the new fare price for all 3 passengers she said the amount which was $6**upon waiting for almost an hour she returned with confirmation saying that the amount is the fare difference. I booked a flight wi…” (1★, v2026.38, CA) - Justify or adjust the price: 23 complaining reviews, avg severity 2.0/3. What to do: Test a cheaper tier, annual discount or one-time purchase; show what paid users get.
“This is a pricey place. Recognize that we are paying a premium for such a large room and that’s fine. The restaurants are all very expensive and there are no options in house for a reasonably priced meal. Luckily Akasaka is within walking distance with lots of…” (3★, v2026.39, CA) - Improve content quality: 16 complaining reviews, avg severity 2.2/3. What to do: Review the content areas users name; add a "report a problem" button on content.
“Rented a car at the airport through Expedia, car wasn’t there when we got there. Okay…bad luck. Used the Expedia app to try to find a car at another car rental company in the airport. Found several cars. Went to the rental companies in the airport before reser…” (1★, v2026.41, CA) - Fix notifications: 8 complaining reviews, avg severity 2.3/3. What to do: Check notification delivery and let users control frequency in settings.
“And you can’t reach anybody to try and fix it.” (1★, v2026.41, US) - Soften the redesign backlash: 5 complaining reviews, avg severity 2.5/3. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“What has happened to Expedia One key cash what a joke averaging 1.50 per night if your lucky Four people beside each other looking at the same hotel I'm a platinum member with over 200 rooms booked this year and we all get four different prices mine being the…” (1★, v2026.40, CA)
Rating by app version (newest first)
| Version | Reviews | Avg stars | Share with a complaint |
|---|---|---|---|
| 2026.42 | 42 | 3.0 | 33% |
| 2026.41 | 86 | 3.1 | 33% |
| 2026.40 | 27 | 2.8 | 48% |
| 2026.39 | 19 | 3.2 | 21% |
| 2026.38 | 19 | 2.5 | 42% |
| 2026.37 | 37 | 2.9 | 35% |
Versions with fewer than 3 reviews in the sample are left out.
FAQ
What do users complain about most in Expedia?
In 300 recent App Store reviews (2026-08-18 to 2026-10-22), the most common complaint theme was pricing / subscription (65% of complaining reviews), and the top specific issue was “answer support requests” (76 reviews).
How many Expedia reviews are negative?
112 of 300 recent reviews (37%) contained a complaint. Average rating in this sample: 2.96★. Its all-time US App Store rating is 4.8★ from 6M ratings.
Can I get the same report for my own app?
Yes. Paste your App Store or Google Play link at revunda.xyz/apps/ and you get the full PDF (up to 300 recent reviews, 7 categories, 18 specific issues, version trend, 10 ranked fixes) within 24–48 hours. A free mini check shows the top 3 themes in seconds.
How to read this
Apple's public feed only shows recent reviews, so this is a snapshot of the last weeks or months, not the app's full history. Popular apps attract complaints in proportion to their size; the useful part is which issues repeat. Generated 22 October 2026. We have no relationship with Expedia, Inc..
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