Barclays reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Barclays (by Barclays Services Limited) from 1 storefronts, dated 8 October 2026 to 22 October 2026. Average rating in this sample: 2.49★. All-time App Store rating: 4.8★ from 2.1M ratings. 208 reviews (69%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 82 | 27% |
| 4★ | 10 | 3% |
| 3★ | 28 | 9% |
| 2★ | 32 | 11% |
| 1★ | 148 | 49% |
What 1–3★ reviews mention
208 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| UX / design | 70 | 34% |
| Bugs | 47 | 23% |
| Feature requests | 28 | 13% |
| Pricing / subscription | 20 | 10% |
| Crashes / freezes | 13 | 6% |
| Performance | 9 | 4% |
| Ads | 2 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 68 of 208 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Couldn’t do important money transfer due to issue with the app - when was able to log in into account using face id all was fine but app security time by time ask to log in into account using 5 digit pin code and here starting the worst part - it stuck and can’t even fill the 5 d…” (1★, v3.76.2, 2026-10-15, GB) - Soften the redesign backlash: 41 of 208 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“Can’t say I’m at all impressed with this new version! It’s slower, less intuitive and not as easy to use! Why oh why do you people feel the need to fix something that isn’t broken! Time to move bank I think!” (2★, v3.76.2, 2026-10-20, GB) - Ship the most requested feature: 17 of 208 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“I would have rated it 0 if I could. This is the ugliest UI I have ever seen, they should fire the entire app design team! Please bring back the daily remaining balance, like it used to be and like all the other banks do!” (1★, v3.76.2, 2026-10-19, GB) - Simplify navigation: 14 of 208 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Barclays pushes you hard to use this app if using their Amazon Instalment service. However, every time I’ve attempted to use it, it crashes out, the account disappears from the list, and Error 00002 is displayed. Searching for that error on Barclays’ website shows “no results” an…” (1★, v3.76.2, 2026-10-19, GB) - Fix in-use crashes and freezes: 12 of 208 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“Used to be the easiest banking app to use, easy to navigate and worked great. Now the functionality is massively reduced, constantly crashes and looks blocky and poor. I used to solely use the app for banking but the reduced functionality means that I now have had to return to ba…” (1★, v3.76.2, 2026-10-18, GB) - Fix features broken by the latest update: 11 of 208 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Something bad wrong with transfer funds between accounts. In my app I can only transfer from current to all other accounts since last update. Barclays say many facing same issue. Surprising why dum techs can’t roll back their own messed up configuration customer service guys say…” (1★, v3.76.2, 2026-10-11, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 3.77.5 | 32 | 2.94★ | 59% |
| 3.76.2 | 268 | 2.43★ | 71% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-08 – 2026-10-22 | 2026-10-15 – 2026-10-23 |
| Avg stars in sample | 2.49★ | 2.56★ |
| 1–3★ share | 69% | 68% |
Is Barclays your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
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Launch prices until 30 Nov 2026 or the first 20 orders (then €49 / €29 bundle).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Barclays Services Limited or Apple.
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FAQ
What do Barclays users complain about most?
In 208 English-language 1–3★ App Store reviews from 2026-10-08 to 2026-10-22, the most-mentioned theme was UX / design (34%) and the most-mentioned issue was “fix login / account access” (68 reviews).
How many Barclays App Store reviews are negative?
208 of 300 recent reviews (69%) gave 1–3 stars. Average rating in this sample: 2.49★.