Santander UK reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Santander Mobile Banking (by Santander UK plc) from 2 storefronts, dated 21 September 2026 to 22 October 2026. Average rating in this sample: 3.46★. All-time App Store rating: 4.8★ from 1.4M ratings. 127 reviews (42%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 150 | 50% |
| 4★ | 23 | 8% |
| 3★ | 26 | 9% |
| 2★ | 16 | 5% |
| 1★ | 85 | 28% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 205 | 3.38★ | 44% |
| September 2026 | 95 | 3.63★ | 38% |
What 1–3★ reviews mention
127 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 37 | 29% |
| Pricing / subscription | 20 | 16% |
| Performance | 19 | 15% |
| UX / design | 16 | 13% |
| Crashes / freezes | 6 | 5% |
| Feature requests | 6 | 5% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 41 of 127 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The app itself is fine and works. It is fairly limited in what you can do compared to other banking apps. For example you can’t edit standing orders, for that you need to login to online banking. There’s no option for setting up pots. Could be better.” (2★, vv5.44.0, 2026-09-26, GB) - Speed up loading: 17 of 127 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Was good but now is demanding biometric ID or the app will reduce functionality. It claims this is due to UK law but there is no such law in force. Put simply, you are not getting my biometric data; period. (Minus three stars) Also lagging behind on privacy. It requires Google an…” (1★, vv5.44.0, 2026-10-05, GB) - Fix notifications: 8 of 127 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“Unreliable app, always has bugs and issues that the developers never fix, today the error is - Important Information We're sorry for the inconvenience. We're having some issues with our app that might mean you have trouble logging on. We're working hard to fix it. Spoiler alert,…” (1★, vv5.44.0, 2026-09-25, GB) - Answer support requests: 8 of 127 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I can no longer use this as it does not work on my iPad version any longer. Unless I spend over £400 on a new iPad I can no longer do online banking. This is absolutely disgusting customer service. I have been a customer for decades but I cannot be one any longer” (1★, vv5.43.0, 2026-10-12, GB) - Fix in-use crashes and freezes: 5 of 127 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“All of a sudden I can’t log in, there’s no one to ask and nothing to do about it. Just wait till the devs maybe resolve the issue. Disappointing and very stressful because I have my money locked now.” (1★, vv5.44.0, 2026-09-25, GB) - Rethink usage limits: 5 of 127 1–3★ reviews. What to do: Users read hard limits as a cash grab; consider softer limits or earning more through use.
“Recent update requires users with iPhones that use iOS 16. Some people have IPhones that are limited to older os versions and aren't in a financial position to upgrade. App worked fine until this update. Shame the devs didn't provide an option for older iOS' but instead chose to…” (1★, vv5.43.0, 2026-10-16, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| v5.45.0 | 123 | 3.80★ | 34% |
| v5.44.0 | 116 | 3.44★ | 44% |
| v5.43.0 | 60 | 2.82★ | 55% |
Versions with fewer than 5 reviews in the sample are left out.
Is Santander UK your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Santander UK plc or Apple.
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FAQ
What do Santander UK users complain about most?
In 127 English-language 1–3★ App Store reviews from 2026-09-21 to 2026-10-22, the most-mentioned theme was bugs (29%) and the most-mentioned issue was “fix login / account access” (41 reviews).
How many Santander UK App Store reviews are negative?
127 of 300 recent reviews (42%) gave 1–3 stars. Average rating in this sample: 3.46★.