My Virgin Media reviews: what App Store users complain about

We read the 300 most recent App Store reviews of My Virgin Media Account (by Virgin Media Limited) from 1 storefronts, dated 21 June 2023 to 21 October 2026. Average rating in this sample: 1.33★. All-time App Store rating: 4.6★ from 88k ratings. 288 reviews (96%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

288 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix login / account access: 119 of 288 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Been with Virgin for twenty years but do not feel like a valued customer. I still have to verify my email every time I login and often forced to complete a reCaptcha puzzle. Wife cannot login with my account details because of 2FA. After twenty years, why are we still treated…” (2★, v25.8.0, 2025-12-02, GB)
2. Answer support requests: 57 of 288 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
   “This will be a year next month since I’m unable to login into my account. Have contacted customer support multiple times and even made a complaint 3 months ago, still not resolved.” (1★, v25.13.1, 2026-05-28, GB)
3. Make trials and renewals transparent: 21 of 288 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
   “Poor service. Had no internet for 5 days (East London September outage). Got refunded only for two days + charged £1.75 for the paper bill confirming the refund. You gotta be kidding. Why send me paper bill if I have online account?! This tells a lot about people in charge. Als…” (1★, v23.5.35, 2023-10-11, GB)
4. Fix in-use crashes and freezes: 19 of 288 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “Since the O2 and Virgin Media merger all the Virgin media apps have been TERRIBLE! The O2 apps are equally as bad. It should be easier to sign into both of these accounts… instead I can’t sign into EITHER! As many other have said, I get stuck in an endless loop and can’t sign in.…” (1★, v25.14.0, 2026-07-31, GB)
5. Stop data / progress loss: 14 of 288 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
   “Did a review of this which does seem to have been deleted - presumably because it wasn’t 5 stars. The app just freezes so I have no way of accessing my account - logging in via the website doesn’t work either. I did get a response the first time - the usual delete, reinstall,…” (1★, v23.5.35, 2023-09-01, GB)
6. Improve content quality: 13 of 288 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “Their QA were too lazy to test login methods. Login only work if I enable icloud keychain and make passphrases work via keychain as "that's what they had enabled at that time". I want neither because of my own privacy concerns. This is bad planning and bad development, and throug…” (1★, v24.2.1, 2024-05-22, GB)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Virgin Media Limited or Apple.

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FAQ

What do My Virgin Media users complain about most?

In 288 English-language 1–3★ App Store reviews from 2023-06-21 to 2026-10-21, the most-mentioned theme was bugs (57%) and the most-mentioned issue was “fix login / account access” (119 reviews).

How many My Virgin Media App Store reviews are negative?

288 of 300 recent reviews (96%) gave 1–3 stars. Average rating in this sample: 1.33★.