Curve Pay reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Curve Pay — Wallet & Cashback (by CURVE UK LIMITED) from 7 storefronts, dated 15 January 2026 to 22 October 2026. Average rating in this sample: 1.54★. All-time App Store rating: 4.6★ from 22k ratings. 268 reviews (89%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 30 | 10% |
| 4★ | 2 | 1% |
| 3★ | 9 | 3% |
| 2★ | 19 | 6% |
| 1★ | 240 | 80% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 27 | 1.22★ | 96% |
| September 2026 | 30 | 1.53★ | 90% |
| August 2026 | 37 | 1.76★ | 84% |
| July 2026 | 35 | 1.54★ | 89% |
| June 2026 | 45 | 1.20★ | 98% |
| May 2026 | 51 | 1.61★ | 86% |
What 1–3★ reviews mention
72 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Bugs | 34 | 47% |
| Pricing / subscription | 26 | 36% |
| Crashes / freezes | 6 | 8% |
| Feature requests | 5 | 7% |
| UX / design | 2 | 3% |
| Ads | 1 | 1% |
| Performance | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Answer support requests: 50 of 72 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“I have been using Curve for 3 years, it was all good until recently, my card stop working, contact customer support for over 3 weeks, no response at all.” (1★, v5.53.0, 2026-08-14, GB) - Fix login / account access: 32 of 72 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Trying to log into an account I’ve had for years keeps taking me into a sign up flow like the account and card I have doesn’t exist. No way to exist the current step of the flow to go to the app home without deleting the app. Given up on using this product.” (1★, v5.46.0, 2026-06-23, GB) - Make trials and renewals transparent: 8 of 72 1–3★ reviews. What to do: Show the renewal date and price before the trial ends; link to cancellation. Surprise charges drive 1-star reviews and refunds.
“Was working well for almost a year then my card was cancelled with no explanation and today is day 7 of no response from customer service and they have charged my monthly Curve X subscription fee without me even being able to access the service which is unacceptable!” (1★, v5.43.0, 2026-06-12, GB) - Stop data / progress loss: 7 of 72 1–3★ reviews. What to do: Reproduce sync and restore paths; add server-side backup and a visible "restore" option.
“This app is the worst. Zero customer service. Got the ‘unable to verify’ result due to a typo in my email address (there wasn’t) but they say they’ll reset my registration so I can start over (they still haven’t). Been in an endless loop for a month - so now, it’s also too late…” (1★, v5.45.0, 2026-06-20, GB) - Fix in-use crashes and freezes: 5 of 72 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“No support at all. Had to get the app to link my payment card with a payment ring. When I sent proof of ID ( driving licence and photo) it was rejected so had to contact support ( or the lack of it ) they said they they couldn’t verify my id and are unable to provide me with the…” (1★, v5.46.0, 2026-06-25, GB) - Fix features broken by the latest update: 3 of 72 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“Mine and my partners accounts stopped working with no email or notification as to why. Today is day 7 of no response from their customer service. Absolutely horrendous service.” (1★, v5.43.0, 2026-06-12, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 5.62.0 | 10 | 1.10★ | 100% |
| 5.61.0 | 6 | 1.17★ | 100% |
| 5.60.0 | 13 | 1.54★ | 92% |
| 5.59.0 | 5 | 1.80★ | 80% |
| 5.58.0 | 11 | 1.36★ | 91% |
| 5.56.0 | 6 | 1.17★ | 100% |
Versions with fewer than 5 reviews in the sample are left out.
Is Curve Pay your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 7 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with CURVE UK LIMITED or Apple.
More popular app reports
- Barclays reviews (69% of 300 recent App Store reviews at 1–3★)
- Halifax reviews (34% of 300 recent App Store reviews at 1–3★)
- Lloyds Bank reviews (42% of 300 recent App Store reviews at 1–3★)
- Nationwide reviews (25% of 300 recent App Store reviews at 1–3★)
- NatWest reviews (28% of 300 recent App Store reviews at 1–3★)
- Santander UK reviews (42% of 300 recent App Store reviews at 1–3★)
- Channel 4 reviews (62% of 300 recent App Store reviews at 1–3★)
- Octopus Energy reviews (36% of 300 recent App Store reviews at 1–3★)
All UK & European apps in this batch · Popular US apps · All app complaint reports
FAQ
What do Curve Pay users complain about most?
In 72 English-language 1–3★ App Store reviews from 2026-01-15 to 2026-10-22, the most-mentioned theme was bugs (47%) and the most-mentioned issue was “answer support requests” (50 reviews).
How many Curve Pay App Store reviews are negative?
268 of 300 recent reviews (89%) gave 1–3 stars. Average rating in this sample: 1.54★.