Halifax reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Halifax Mobile Banking (by Lloyds Banking Group) from 1 storefronts, dated 14 July 2026 to 22 October 2026. Average rating in this sample: 3.68★. All-time App Store rating: 4.8★ from 1.9M ratings. 103 reviews (34%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 178 | 59% |
| 4★ | 19 | 6% |
| 3★ | 8 | 3% |
| 2★ | 18 | 6% |
| 1★ | 77 | 26% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 34 | 3.29★ | 44% |
| September 2026 | 63 | 3.78★ | 30% |
| August 2026 | 111 | 3.53★ | 39% |
| July 2026 | 92 | 3.92★ | 28% |
What 1–3★ reviews mention
103 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 30 | 29% |
| Bugs | 25 | 24% |
| Performance | 11 | 11% |
| Crashes / freezes | 10 | 10% |
| Feature requests | 6 | 6% |
| UX / design | 4 | 4% |
| Ads | 2 | 2% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 28 of 103 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“Say tried long in to many times with wrong password when my pass word is my face sick to death with this bank think i will go change banks nothing but problems this one total waste of time im going down this week to close account” (1★, v190.11, 2026-08-17, GB) - Speed up loading: 11 of 103 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“The customer support halifax offers is useless, they connect you with an ai which can do the square root of nothing, and then IF you get a real person they are slow and dont seem to understand what im trying to say. Fix this as i am now £40 down because nobody could help me” (1★, v189.07, 2026-07-25, GB) - Fix in-use crashes and freezes: 8 of 103 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“I’ve tried to use the app several times over last few days and it won’t load. I’ve tried all the usual things, rebooting phone etc and nothing helps. Even the Message Us option online points to doing via so via the app! Appalling customer service” (1★, v192.03, 2026-09-07, GB) - Answer support requests: 6 of 103 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Useless app cannot connect to Chat. Repeatedly failing. Logged out and back in several times. Uninstalled and reinstalled. connect to Chat briefly before failing again. Reinstalling for fifth time now. Hope I can connect to chat. Customer service personnel fail completely to und…” (1★, v194.05, 2026-10-10, GB) - Improve content quality: 5 of 103 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
“Genuinely the worst, most inconvenient, unprofessional and messy bank I’ve ever been with!! For starters, they sent my bank card to the wrong address when I first signed up with them which is a serious breach. They also cancel my online groceries for no reason and have blocked my…” (1★, v192.03, 2026-08-26, GB) - Fix notifications: 4 of 103 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I am having procedural difficulty balancing my credit card by transferring money from my ordinary account to achieve this. Looks like I have to do smaller daily sums (£1000) over a longer period of time when I really want and have the balance (£4000+) to reduce outstanding fun…” (1★, v195.03, 2026-10-19, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 195.03 | 10 | 3.00★ | 50% |
| 194.05 | 41 | 3.63★ | 34% |
| 193.05 | 32 | 3.53★ | 38% |
| 192.03 | 27 | 3.44★ | 41% |
| 190.11 | 73 | 3.71★ | 33% |
| 190.07 | 45 | 3.89★ | 31% |
Versions with fewer than 5 reviews in the sample are left out.
Is Halifax your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Lloyds Banking Group or Apple.
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FAQ
What do Halifax users complain about most?
In 103 English-language 1–3★ App Store reviews from 2026-07-14 to 2026-10-22, the most-mentioned theme was pricing / subscription (29%) and the most-mentioned issue was “fix login / account access” (28 reviews).
How many Halifax App Store reviews are negative?
103 of 300 recent reviews (34%) gave 1–3 stars. Average rating in this sample: 3.68★.