Nationwide reviews: what App Store users complain about
We read the 300 most recent App Store reviews of Nationwide Mobile Banking (by Nationwide Building Society) from 1 storefronts, dated 3 August 2026 to 22 October 2026. Average rating in this sample: 4.01★. All-time App Store rating: 4.8★ from 748k ratings. 76 reviews (25%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 186 | 62% |
| 4★ | 38 | 13% |
| 3★ | 19 | 6% |
| 2★ | 8 | 3% |
| 1★ | 49 | 16% |
Rating by month
| Month | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| October 2026 | 73 | 4.36★ | 15% |
| September 2026 | 99 | 3.64★ | 35% |
| August 2026 | 128 | 4.11★ | 23% |
What 1–3★ reviews mention
76 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| Pricing / subscription | 32 | 42% |
| Bugs | 16 | 21% |
| Feature requests | 10 | 13% |
| UX / design | 5 | 7% |
| Crashes / freezes | 4 | 5% |
| Performance | 3 | 4% |
| Ads | 1 | 1% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 27 of 76 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“I bank using the Nationwide Mobile Banking app and am always frustrated with the experience because I cannot transfer funds to myself in other accounts or transfer amounts to family, or pay a business for service. The number of times verification using the device or card is asked…” (1★, v91.0.0, 2026-09-18, GB) - Fix notifications: 13 of 76 1–3★ reviews. What to do: Check notification delivery and let users control frequency in settings.
“I would be more likely to switch my main account to Nationwide if I could get a daily mini statement via text or push notification, and if I could scroll more than a handful of transactions without having to tap ‘load more’ (that one is really quite annoying).” (3★, v91.0.0, 2026-09-14, GB) - Answer support requests: 7 of 76 1–3★ reviews. What to do: Add an in-app contact option and reply to these App Store reviews; Apple lets developers respond publicly.
“Unable to change paperless settings for credit card statements. Online chat unable to help - they said they have limited functionality on their side. They asked me to phone customer service. Reluctant to do that as i am abroad and don’t wish to incur foreign phone call charges. V…” (1★, v91.0.0, 2026-09-25, GB) - Fix in-use crashes and freezes: 4 of 76 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“1. I want to pay someone. I log on to the app using face recognition. I set up the payment. The app then insists I use the card reader. I’m not at home, don’t have my card reader. Get out of my way and let me pay someone with my money. 2. I’m buying something on line. The vendor…” (1★, v89.1.0, 2026-08-18, GB) - Ship the most requested feature: 4 of 76 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“The app is quite simple to get to grips with and shows everything you need to know. The only thing it lacks is the ability to notify you of any payments or spending that has taken place. I.e. a payment has been made, or you have received a payment. This is currently only availabl…” (3★, v93.2.0, 2026-10-17, GB) - Fix features broken by the latest update: 3 of 76 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
“The app has been fine for a number of years but since the last update it has stopped working. Tried deleting and reloading but it is taking forever to reload. Disaster!” (1★, v89.1.0, 2026-08-13, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 93.2.0 | 34 | 4.35★ | 15% |
| 91.0.0 | 119 | 3.87★ | 29% |
| 90.0.0 | 71 | 4.07★ | 25% |
| 89.1.0 | 63 | 3.89★ | 30% |
| 88.1.0 | 13 | 4.77★ | 0% |
Versions with fewer than 5 reviews in the sample are left out.
Is Nationwide your app?
The full report reads up to ~300 of the latest public App Store reviews, classifies them into 7 themes and 18 specific issues, and ranks the 10 fixes that would move your rating most. PDF by email within 24–48 h.
Full App Store report €49 €19 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €49).
Method and limits
Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 1 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Nationwide Building Society or Apple.
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FAQ
What do Nationwide users complain about most?
In 76 English-language 1–3★ App Store reviews from 2026-08-03 to 2026-10-22, the most-mentioned theme was pricing / subscription (42%) and the most-mentioned issue was “fix login / account access” (27 reviews).
How many Nationwide App Store reviews are negative?
76 of 300 recent reviews (25%) gave 1–3 stars. Average rating in this sample: 4.01★.