Barclays on Android: what Google Play reviewers complain about
We read the 300 most recent Google Play reviews of Barclays (by Barclays Services Limited) from 1 store locales, dated 15 October 2026 to 23 October 2026. Average rating in this sample: 2.56★. All-time Google Play rating: 4.7★ from 636k ratings. 205 reviews (68%) gave 1–3 stars.
Star ratings in this sample
| Stars | Reviews | Share |
|---|---|---|
| 5★ | 78 | 26% |
| 4★ | 17 | 6% |
| 3★ | 34 | 11% |
| 2★ | 38 | 13% |
| 1★ | 133 | 44% |
What 1–3★ reviews mention
205 English-language 1–3★ reviews in the sample (UK and Ireland store locales), matched against fixed keyword lists per theme.
| Theme | Reviews mentioning it | Share of 1–3★ reviews |
|---|---|---|
| UX / design | 56 | 27% |
| Bugs | 38 | 19% |
| Pricing / subscription | 29 | 14% |
| Feature requests | 19 | 9% |
| Crashes / freezes | 14 | 7% |
| Performance | 11 | 5% |
| Ads | 1 | 0% |
A review can mention several themes.
Most-mentioned issues
- Fix login / account access: 47 of 205 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
“The latest change doesn't show your balance after a transaction on your account, it only shows you whats come out/gone in. This was so useful so you could know whether your up or down at the same time last month. This is a basic bit of necessary information that I can't believe h…” (1★, v8.28.2, 2026-10-18, GB) - Soften the redesign backlash: 35 of 205 1–3★ reviews. What to do: Explain the change in-app, restore the most-missed option, or offer a setting for the old behaviour.
“what have they done to this app, it used to be nice and clean to use, now it is all over the place 🤬 even the log out is messed up, use to be able to double tap the back to log out, now we have to go into profile, scroll down & then click the log out - just why😡 if I could delete…” (1★, v8.28.2, 2026-10-16, GB) - Ship the most requested feature: 14 of 205 1–3★ reviews. What to do: Read the quotes below for the exact request; consider a public roadmap.
“Used to be a great app but this new update it very slow and laggy, the old version was easier to navigate too. Please bring back the old one or at the very least, give people an option to use the good version rather than the new one.” (2★, v8.28.2, 2026-10-20, GB) - Fix in-use crashes and freezes: 12 of 205 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
“The app crashed the whole day yesterday. 4 days I could not use the card for bank transfers, payments, rent, other necessary purchases. Barclays, I think you should be ashamed of the way you treat your customers. Without customers, you're nobody. Update 17 October 2026 I wanted t…” (1★, v8.28.2, 2026-10-17, GB) - Speed up loading: 11 of 205 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
“Navigating investments on the Barclays app is clunky and limited. Compared to smoother alternatives, it suffers from endless loading intervals, and inconsistent back buttons. Also, they restrict basic visual performance graphs to premium wealth management tiers; every investor ne…” (1★, v8.28.2, 2026-10-20, GB) - Simplify navigation: 10 of 205 1–3★ reviews. What to do: Run a quick usability test on the screens users mention; remove extra taps and pop-ups.
“Poor for such a big bank. I find the layout confusing. It doesn't save payment details when reducing the credit card amount, so you have to continuously add bank details every time. Had to re-register the app today after another crash, and now it's locked me out as it crashed aga…” (1★, v8.28.2, 2026-10-17, GB)
Rating by app version
| Version | Reviews | Avg stars | 1–3★ share |
|---|---|---|---|
| 8.29.5 | 10 | 2.20★ | 70% |
| 8.29.1 | 9 | 1.89★ | 78% |
| 8.28.2 | 248 | 2.61★ | 68% |
| 8.27.4 | 5 | 4.00★ | 20% |
Versions with fewer than 5 reviews in the sample are left out.
App Store vs Google Play
| App Store (iOS) | Google Play (Android) | |
|---|---|---|
| Reviews in sample | 300 | 300 |
| Dates | 2026-10-08 – 2026-10-22 | 2026-10-15 – 2026-10-23 |
| Avg stars in sample | 2.49★ | 2.56★ |
| 1–3★ share | 69% | 68% |
The same report for your Android app
Up to 600 recent Google Play reviews in up to 10 languages, classified into 7 themes and 18 specific issues, with severity, version trend, real quotes and 10 ranked fixes. PDF by email within 24–48 h.
Launch price until 30 NovGoogle Play report €19 €9 iOS + Android bundle €29 €15 Free check
Launch prices until 30 Nov 2026 or the first 20 orders (then €19 / €29 bundle).
Method and limits
Reviews were collected once from the public Google Play listing with the open-source google-play-scraper library (newest English reviews from the UK and Ireland store locales, up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Barclays Services Limited or Google.
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FAQ
What do Barclays users complain about most?
In 205 English-language 1–3★ Google Play reviews from 2026-10-15 to 2026-10-23, the most-mentioned theme was UX / design (27%) and the most-mentioned issue was “fix login / account access” (47 reviews).
How many Barclays Google Play reviews are negative?
205 of 300 recent reviews (68%) gave 1–3 stars. Average rating in this sample: 2.56★.