Sky Sports reviews: what App Store users complain about

We read the 300 most recent App Store reviews of Sky Sports (by Sky UK Limited) from 2 storefronts, dated 14 July 2025 to 22 October 2026. Average rating in this sample: 1.69★. All-time App Store rating: 4.6★ from 253k ratings. 267 reviews (89%) gave 1–3 stars.

Star ratings in this sample

Rating by month

What 1–3★ reviews mention

267 English-language 1–3★ reviews in the sample (UK and Ireland storefronts), matched against fixed keyword lists per theme.

A review can mention several themes.

Most-mentioned issues

1. Fix in-use crashes and freezes: 38 of 267 1–3★ reviews. What to do: Match quoted actions to crash reports; ship a hotfix for the top stack trace.
   “This app has become unusable and completely ruins any user experience. To use app features like “watch” you have to log out and back in for every video or channel you select before it will load anything. The app crashes and freezes regularly and at random with no particular rhyme…” (1★, v11.13.0, 2026-02-03, GB)
2. Reduce ad frequency and length: 34 of 267 1–3★ reviews. What to do: Cap ads per session, avoid unskippable video, and never show ads in the middle of a core task.
   “This app is plagued with adverts now. Fix up sky!! I get it, make some money with ads, fine but they need to be reduced heavily. When you have many videos to watch some of which are less than a minute anyway, it is extremely annoying to have to watch a minimum of 30secs of ads…” (1★, v11.18.0, 2026-03-11, GB)
3. Fix login / account access: 28 of 267 1–3★ reviews. What to do: Audit the sign-in flow (SSO, password reset, verification emails) on the latest version; add clear error messages.
   “Despite the fact I like the app I have to give it 1 star as currently can’t sign in. It lets you put in your account and password then comes up with an error page after hitting sign in and won’t let me go any further. Not to mention since the update it logged me out and because o…” (1★, v11.1.0, 2025-10-19, GB)
4. Fix features broken by the latest update: 20 of 267 1–3★ reviews. What to do: Add regression tests for the features users name in these reviews before the next release.
   “Since last update app opens but no content displayed just a twirly thing like old style dial-up internet buffing, after years of enjoying the Sky Sports app I’m gutted its no longer working properly” (1★, v12.6.1, 2026-08-18, GB)
5. Improve content quality: 20 of 267 1–3★ reviews. What to do: Review the content areas users name; add a "report a problem" button on content.
   “This app could be great, but has two major issues for me - for watching live Sky content. 1) It won’t work when I have an external display connected to my iPad (even if it is on the ipad screen)> WHY?!? 2) Always asking me to re-login, often involving sending “Prove who you ar…” (1★, v10.113.2, 2025-09-27, GB)
6. Speed up loading: 15 of 267 1–3★ reviews. What to do: Profile cold start and the slowest screens on older devices; cache content.
   “before the update I used this everyday as it was easy to use and worked quickly. Now updated it worked once and was very slow and had annoying ads!! now it doesn't even open! what a shambles! Sky your a let down!!!!! Also I don’t want to hear about women’s football should be an o…” (1★, v11.20.4, 2026-03-28, GB)

Rating by app version

Versions with fewer than 5 reviews in the sample are left out.

Method and limits

Reviews were collected once from Apple's public customer-reviews feed (most recent first; UK, Ireland, Germany, France, Spain, Italy, Poland and Netherlands storefronts merged, 2 with reviews; up to 300 reviews). Star, month and version figures are plain counts of that sample. Theme and issue figures come from fixed keyword patterns (for example “subscription”, “charged”, “refund” for pricing) run on English-language 1–3★ reviews from the UK and Irish stores only (reviews in other languages count in the star, month and version figures but not in the themes); a keyword match is not a judgement of the review, so check the quotes. The paid report classifies every review with an AI model into 7 themes and 18 issues with severity. This is a snapshot of recent reviews, not the app's full history. Generated 24 October 2026. Not affiliated with Sky UK Limited or Apple.

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All UK & European apps in this batch · Popular US apps · All app complaint reports

FAQ

What do Sky Sports users complain about most?

In 267 English-language 1–3★ App Store reviews from 2025-07-14 to 2026-10-22, the most-mentioned theme was bugs (31%) and the most-mentioned issue was “fix in-use crashes and freezes” (38 reviews).

How many Sky Sports App Store reviews are negative?

267 of 300 recent reviews (89%) gave 1–3 stars. Average rating in this sample: 1.69★.